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Verint has been named a market leader for AI vision and capability in the 2025 APAC Contact Centre CX Platforms with AI Buyers Guide by CrayonIQ, highlighting its transformative impact on customer experience automation across Asia Pacific.
Verint recognized as an “Enterprise Transformer” in CrayonIQ’s inaugural APAC Contact Centre CX Platforms with AI Buyers Guide.
Acknowledged for mature AI agent portfolio, strong regional presence, and customer-centric innovation.
Top recognition among 17 vendors evaluated for AI vision and capability.
Praised for early AI strategy adoption, Verint Open Platform, Engagement Data Hub, and global customer deals.
Analysts note Verint’s culture of innovation, expansive partner ecosystem, and APAC market expertise as differentiators.
Enterprise Transformer designation affirms Verint’s ability to deliver measurable CX outcomes globally.
Verint has earned top recognition in CrayonIQ’s inaugural APAC CX Platforms with AI Buyers Guide for its strong AI vision and capability. The company’s established AI agent portfolio, regional footprint, and commitment to innovation have positioned it as a market leader capable of transforming customer experience operations across diverse industries.
CrayonIQ Principal Analyst Audrey William emphasized, “With one of the most mature AI agent portfolios in the market and a strong regional presence, Verint earned its leading position in our inaugural APAC Contact Centre CX Platforms with AI Buyers Guide.”
Among 17 vendors assessed, Verint stood out for its early AI strategy adoption, significant customer deals worldwide, and innovative Engagement Data Hub, which leverages AI-powered bots to drive measurable CX outcomes.
Michael Clark from CXTT Consulting highlighted, “The chief challenge is not selecting a platform for today but choosing a partner with the vision and capacity to embed AI across the enterprise tomorrow – Verint stands out in that category.”
David Stone from Method and Momentum added, “It's not easy to succeed in APAC; leaders like Verint have more than great technology – this is a given. They also have a culture of innovation, strong partner network and commitment to understanding each of the markets that make up APAC.”
Ady Meretz, Verint’s President of Customer Engagement Solutions APAC, said, “We appreciate CrayonIQ’s recognition of our impact in Asia Pacific. The Enterprise Transformer designation affirms our ability to deliver faster, stronger and measurable business outcomes for customers worldwide.”
Verint’s AI-powered solutions, including the Verint Open Platform and Engagement Data Hub with AI bots, continue to enable enterprises to enhance customer experience automation and achieve real business impact.
Verint’s recognition in CrayonIQ’s APAC Buyers Guide reinforces its role as a strategic partner for organizations seeking to leverage AI to transform customer engagement across diverse and complex markets. With its strong AI vision, partner ecosystem, and culture of innovation, Verint is well-positioned to deliver measurable outcomes for enterprises across the region.
Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform.
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