27 Jul 2026 
3 MINS READ
Businesses are increasingly recognizing phone messaging as a critical component of customer experience, especially as AI transforms communication across customer...
24 Jul 2026
3 MINS READ
AI-powered shopping assistants are rapidly becoming a key part of the retail customer journey. CI&T's latest Retail Tech Report: Agentic...
22 Jul 2026
3 MINS READ
Algolia, an AI Search and Retrieval platform processing more than 1.75 trillion queries annually for over 18,000 businesses, has launched...
10 Jun 2026
3 MINS READ
Invoca has released The B2C Buyer Experience Report 2026, revealing how response speed, AI quality, and human support are shaping...
09 Jun 2026
3 MINS READ
Arc XP has announced a partnership with Tickaroo to expand live blogging and real-time publishing capabilities for media organizations. The...
09 May 2026
3 MINS READ
Sendbird, the AI customer experience leader, has announced a significant expansion of its Delight.ai platform with the launch of Agent...
08 May 2026
3 MINS READ
Gladly, a customer experience AI platform utilized by prominent retail and consumer brands, has introduced new agentic commerce capabilities at...
05 May 2026
3 MINS READ
Verse.ai, a leading business texting platform acquired by NICE in 2024, has announced official support for Rich Communication Services (RCS)....
02 May 2026
3 MINS READ
The integration of generative and agentic AI is fundamentally altering the landscape of customer service, shifting the focus from simple...
21 Apr 2026
3 MINS READ
Startek, a digital-first provider of customer experience (CX) solutions, has announced the successful completion of its merger with CCI Global....
DON'T MISS NEWS
DON'T MISS ARTICLES
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones, and thrive on the tech pulse.
