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Omilia Appoints William Hardy as Group CFO
Omilia Appoints William Hardy as Group CFO
  • Date 22 Sep 2026
  • Clock 3 MINS READ
  • Customer Experience

Omilia, a global leader in Self-Learning Agentic CX, has announced the promotion of William Hardy, currently Chief of Staff, to...

Emplifi Appoints Jim Koepke as Chief Revenue Officer to Lead Growth
Emplifi Appoints Jim Koepke as Chief Revenue Officer to Lead Growth
  • Date 01 Sep 2026
  • Clock 3 MINS READ
  • Customer Experience

Emplifi, the leading Autonomous CX platform, today announced the appointment of Jim Koepke as Chief Revenue Officer. Koepke, who previously...

Sandler Partners Adds VoicePrompts AI to Expand AI Voice Solutions
Sandler Partners Adds VoicePrompts AI to Expand AI Voice Solutions
  • Date 27 Jul 2026
  • Clock 3 MINS READ
  • Customer Experience

Businesses are increasingly recognizing phone messaging as a critical component of customer experience, especially as AI transforms communication across customer...

CI&T Report Reveals AI Agents Are Transforming Retail Shopping
CI&T Report Reveals AI Agents Are Transforming Retail Shopping
  • Date 24 Jul 2026
  • Clock 3 MINS READ
  • E-commerce

AI-powered shopping assistants are rapidly becoming a key part of the retail customer journey. CI&T's latest Retail Tech Report: Agentic...

Algolia Launches Dynamic Facets for AI-Powered Search Discovery
Algolia Launches Dynamic Facets for AI-Powered Search Discovery
  • Date 22 Jul 2026
  • Clock 3 MINS READ
  • E-commerce

Algolia, an AI Search and Retrieval platform processing more than 1.75 trillion queries annually for over 18,000 businesses, has launched...

Invoca Study Highlights AI Speed and Customer Retention
Invoca Study Highlights AI Speed and Customer Retention
  • Date 10 Jun 2026
  • Clock 3 MINS READ
  • Customer Experience

Invoca has released The B2C Buyer Experience Report 2026, revealing how response speed, AI quality, and human support are shaping...

Arc XP Partners With Tickaroo for Live Blogging Integration
Arc XP Partners With Tickaroo for Live Blogging Integration
  • Date 09 Jun 2026
  • Clock 3 MINS READ
  • Customer Experience

Arc XP has announced a partnership with Tickaroo to expand live blogging and real-time publishing capabilities for media organizations. The...

Sendbird Redefines AI Accountability with Agent Steward and Trust OS 2.0
Sendbird Redefines AI Accountability with Agent Steward and Trust OS 2.0
  • Date 09 May 2026
  • Clock 3 MINS READ
  • Customer Experience

Sendbird, the AI customer experience leader, has announced a significant expansion of its Delight.ai platform with the launch of Agent...

Gladly Debuts Agentic Commerce Capabilities to Unify CX Journey
Gladly Debuts Agentic Commerce Capabilities to Unify CX Journey
  • Date 08 May 2026
  • Clock 3 MINS READ
  • Customer Experience

Gladly, a customer experience AI platform utilized by prominent retail and consumer brands, has introduced new agentic commerce capabilities at...

Verse.ai Launches RCS Support for Branded Business Texting
Verse.ai Launches RCS Support for Branded Business Texting
  • Date 05 May 2026
  • Clock 3 MINS READ
  • Customer Experience

Verse.ai, a leading business texting platform acquired by NICE in 2024, has announced official support for Rich Communication Services (RCS)....

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