Synthflow AI, an enterprise voice AI platform, has announced the launch of its integration with WhatsApp Business Calls. This new capability allows businesses to deploy their automated AI voice agents on the world's most popular messaging platform, delivering 24/7 customer service with the same speed, consistency, and intelligence previously available only on traditional phone lines.
Quick Intel
Synthflow AI now integrates its voice AI agents with WhatsApp Business Calls.
It enables 24/7 automated customer service on the WhatsApp platform.
Businesses can manage phone and WhatsApp calls in a single, unified workflow.
The solution is SOC 2, HIPAA, and GDPR compliant with built-in security.
It features a no-code setup, allowing deployment in weeks instead of months.
AI agents can resolve issues, book appointments, and answer FAQs in 30+ languages.
Solving the Scalability Challenge on WhatsApp
Until now, managing voice calls on WhatsApp at an enterprise scale has been a significant challenge. Synthflow's integration directly addresses this by ensuring every WhatsApp voice call is answered instantly, regardless of staffing levels or time zones. The AI agents are designed to handle a wide range of tasks, including resolving common issues, booking appointments, tracking orders, and sending follow-ups, while seamlessly escalating complex issues to human agents when necessary.
A Unified and Compliant Customer Experience
A key advantage of the integration is the unification of customer interactions across channels. Businesses can now manage both phone and WhatsApp voice conversations within a single Synthflow workflow, with a shared memory and compliance framework. The platform is built with enterprise-grade security, adhering to SOC 2, HIPAA, and GDPR standards, and integrates with over 200 CRM, CCaaS, and calendar tools to automate end-to-end customer workflows.
Hakob Astabatsyan, CEO and co-founder of Synthflow, stated, “Enterprises don’t just need another channel — they need continuity across every customer touchpoint. By bringing our voice AI agents to WhatsApp, we’re giving businesses a unified way to deliver consistent, secure, and personalised service on the platform their customers already use every day.”
He continued: “Over 1 billion businesses use WhatsApp business and 68% of consumers say WhatsApp the easiest method of contacting a business. There’s a clear trend here - WhatsApp helps businesses foster a connection with their audience and by integrating AI agents, companies can deliver 24/7 customer service, serving customers in 30+ languages with natural, human-like conversations.”
This launch transforms WhatsApp from a manually intensive channel into a powerful, automated extension of the customer service operation, allowing enterprises to meet customers where they are with a seamless and intelligent experience.
Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. A G2 Grid Leader for AI Agents, Synthflow helps mid-market and enterprise companies manage routine calls to save teams time and resources without increasing headcount. Backed by Accel and trusted by over 1,000 customers, its growth reflects a broader industry shift toward sophisticated and accessible conversational AI in a global market projected to reach $168.2 billion.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.