Provenir, a global leader in AI risk decisioning software, has been recognized as a Strong Performer in The Forrester Wave™: AI Decisioning Platforms, Q2 2025 report. The platform, praised for its cohesive and intuitive user experience, offers a comprehensive solution for credit risk, fraud, identity management, collections, and customer management, enabling smarter and faster decisions across the customer lifecycle.
Provenir named Strong Performer in 2025 Forrester AI Decisioning Report.
Excels in cohesive and intuitive user experience for all users.
Offers all-in-one solution for credit risk, fraud, and customer management.
Highest marks in cohesive and intuitive experience criteria.
Supports enterprise onboarding with robust implementation resources.
Balances risk mitigation with personalized customer engagement.
The Forrester report evaluated 15 top AI decisioning platform providers based on 18 criteria, including Current Offering, Strategy, and Customer Feedback. Provenir’s platform stood out for its ability to address the full credit decisioning lifecycle with prebuilt solutions. “Provenir best fits customers who want an all-in-one decisioning solution that includes credit risk, fraud and identity management, collections, and customer management,” the report noted, highlighting its versatility for diverse decisioning use cases.
Provenir received top marks for its cohesive and intuitive user experience, offering a unified interface that enhances productivity for both business and technical users. “Provenir excels in a cohesive user experience, delivering a unified interface with consistent design, as well as an intuitive user experience, boosting productivity for business and technical users,” the report stated. This design simplifies complex decisioning processes, making it accessible and efficient for enterprises.
Provenir’s AI Decisioning Platform integrates data, decisioning, and decision intelligence to optimize customer interactions from onboarding to collections. “Too often organizations have primarily focused on risk mitigation in customer decisioning, while missing moments to build trust, loyalty, and lifetime value,” said Carol Hamilton, Chief Product Officer for Provenir. The platform enables hyper-personalized decisions that balance risk management with opportunities to enhance customer engagement and loyalty.
The report commended Provenir’s strong implementation resources, which streamline onboarding for enterprise clients and ensure effective deployment. Its flexible platform supports a wide range of decisioning use cases, positioning Provenir to diversify beyond credit decisioning. By combining robust tools with a focus on customer-centric outcomes, Provenir empowers organizations to achieve measurable results efficiently.
Provenir’s recognition as a Strong Performer in the 2025 Forrester Wave™ report underscores its leadership in AI-driven decisioning. With a platform that seamlessly integrates risk management and customer engagement, Provenir is redefining how organizations leverage AI to drive smarter, faster, and more personalized decisions across the customer lifecycle.
Provenir helps banks, fintechs and financial services providers unlock the secret to smarter risk decisioning.
Provenir’s AI Decisioning Platform brings together the power of decisioning, data, and decision intelligence to drive smarter decisions. This unique offering gives organizations the ability to power decisioning innovation across the full customer lifecycle, driving improvements in the customer experience, best-in-class fraud prevention, access to financial services, business agility, and more.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.