.jpg)
Pendo has introduced Pendo for Agentforce, a new suite of capabilities designed to embed behavioral intelligence and in-app guidance directly into Salesforce, helping enterprises unlock the full value of AI agents across every cloud. Launched at Dreamforce 2025, this innovation allows organizations to measure and improve AI agent performance while driving smarter revenue and faster support.
Pendo for Agentforce embeds behavioral intelligence directly into Salesforce.
Tracks every AI agent interaction, mapping them to downstream outcomes like workflow completion and customer engagement.
Enables enterprises to identify which AI workflows succeed and which need improvement.
Extends Software Experience Management (SXM) to agent-led workflows for better adoption and efficiency.
Additional capabilities launched: Pendo for Sales Cloud, Service Cloud, and Industries for optimized enterprise software usage.
Showcased at Dreamforce 2025 with live demonstrations, keynotes, and case studies.
Most organizations struggle to determine the real value of AI agent interactions. Pendo solves this by tracking each interaction in Agentforce, grouping them by use case, and linking them to measurable outcomes. Teams gain insights into which workflows are effective, where users encounter friction, and how to embed actionable guidance directly in the Salesforce interface.
"Salesforce runs the enterprise and its true power depends on how people use it," said Todd Olson, CEO and co-founder of Pendo. "We're empowering Salesforce users to navigate complex workflows by turning every interaction, whether with Sales Cloud, Service Cloud, or Agentforce, into an opportunity to deliver better outcomes for the business and its customers."
Pendo extends its Software Experience Management (SXM) platform to agentic workflows, giving enterprises the ability to measure, optimize, and scale AI agent performance confidently. Key new capabilities include:
Pendo for Sales Cloud – Boosts CRM adoption, improves data accuracy, and surfaces upsell opportunities via predictive insights.
Pendo for Service Cloud – Provides behavioral insights in the case view to help agents resolve issues faster and deliver personalized experiences.
Pendo for Industries – Guides users to achieve compliance and efficiency goals, ensuring critical workflows are completed.
Pendo will demonstrate the new platform at PendomoniumX, Dreamforce 2025 (Booth 320, The Campground, October 14–16). Attendees can experience live demos, executive keynotes, and case studies showcasing how enterprises can maximize Salesforce usage with Pendo.
At Pendo, we're on a mission to improve the world's experience with software. Thousands of global companies use Pendo to provide better software experiences for 900 million people every month. Our integrated Software Experience Management (SXM) platform manages the entire enterprise software asset: customer- and employee-facing applications; desktop and mobile platforms; and SaaS, AI, and agentic software. Learn more at pendo.com
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.