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27 Jul 2026
Customer Experience
Businesses are increasingly recognizing phone messaging as a critical component of customer experience, especially as AI transforms communication across customer service channels. Modern organizations now...
24 Jul 2026
E-commerce
AI-powered shopping assistants are rapidly becoming a key part of the retail customer journey. CI&T's latest Retail Tech Report: Agentic Commerce Edition reveals that consumers...
22 Jul 2026
E-commerce
Algolia, an AI Search and Retrieval platform processing more than 1.75 trillion queries annually for over 18,000 businesses, has launched Dynamic Facets, a new AI-powered...
10 Jun 2026
Customer Experience
Invoca has released The B2C Buyer Experience Report 2026, revealing how response speed, AI quality, and human support are shaping customer purchasing decisions across the...
09 Jun 2026
Customer Experience
Arc XP has announced a partnership with Tickaroo to expand live blogging and real-time publishing capabilities for media organizations. The collaboration enables Arc XP customers...
09 May 2026
Customer Experience
Sendbird, the AI customer experience leader, has announced a significant expansion of its Delight.ai platform with the launch of Agent Steward, Trust OS 2.0, and...
08 May 2026
Customer Experience
Gladly, a customer experience AI platform utilized by prominent retail and consumer brands, has introduced new agentic commerce capabilities at its annual Gladly Connect Live...
05 May 2026
Customer Experience
Verse.ai, a leading business texting platform acquired by NICE in 2024, has announced official support for Rich Communication Services (RCS). This upgrade marks a significant...
02 May 2026
Customer Experience
The integration of generative and agentic AI is fundamentally altering the landscape of customer service, shifting the focus from simple automated responses to complex, multi-step...
21 Apr 2026
Customer Experience
Startek, a digital-first provider of customer experience (CX) solutions, has announced the successful completion of its merger with CCI Global. This strategic union establishes a...
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07 Aug 2026 
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