Caylent, an Amazon Web Services (AWS) Premier Tier Services Partner, has acquired Pronetx, a customer experience transformation firm with deep specialization in Amazon Connect and...
TELUS Digital, the global technology division of TELUS Corporation specializing in digital customer experiences (CX) and future-focused digital transformations, today released a new sponsored IDC...
TP (formerly Teleperformance) in India has received Frost & Sullivan’s 2026 Company of the Year Recognition in the customer experience management (CXM) services industry for...
TTEC, a global leader in consulting, technology, and managed services, has announced a significant hiring initiative at its Cairo delivery hub. The company plans to...
GetVocal, Europe’s leading provider of enterprise conversational AI, has announced the launch of its Control Center. This new human-AI operations interface is designed to bridge...
Chativ has announced the general availability of its AI customer service platform, designed specifically to meet the needs of small business websites. The platform addresses...
Emplifi, a leading AI-powered social media marketing platform, today announced the winners of its annual Emplifi Excellence Awards, honoring outstanding performers in customer engagement, intelligence,...
Qualtrics announced new capabilities across its Customer Experience suite at X4®, designed to help organizations listen to feedback from every channel, understand it in real-time...
Comviva, a global leader in digital transformation solutions for customer experience management, data monetization, and digital financial services, has launched NGAGE for Enterprises. This next-generation...
Tencent Cloud showcased a suite of AI-driven solutions at GDC 2026, including the upgraded GVoice for intelligent in-game communication, advanced AI-powered security via EdgeOne and...
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