Cordial has released three major new capabilities — Customer Insights Dashboard, Advanced RCS Personalization, and First-Visit Personalization — all designed to help brands understand real...
Selector, the leader in AI-driven network intelligence and AIOps, has launched its flagship platform on the Amazon Web Services (AWS) Marketplace. The listing enables organizations...
Quad/Graphics Inc., a global marketing experience company, has been named to Forbes’ first-ever ranking of America’s Best Employers for Company Culture. The prestigious list highlights...
The future of customer service is intelligent, adaptive, and deeply contextual. Zendesk's 2026 Customer Experience Trends report reveals that leading companies are moving beyond simple...
SuccessKPI has launched its Last-Mile Connectivity solution, a significant addition to its AI-powered Workforce Engagement Management platform designed to ensure uninterrupted customer service in hybrid...
Enterprises seeking to transform their customer service operations now have a powerful new managed solution available. GDT, a leading technology solutions integrator, has announced the...
Dovetail announced on, the launch of its AI-native customer intelligence platform, the first always-on system transforming customer feedback into real-time intelligence and actionable outcomes. Integrated...
TTEC Holdings Inc., a leading global customer experience (CX) technology and services innovator for AI-enabled CX, announced that TTEC Digital has been selected for AI...
Deloitte and HundredX Inc. have announced an expanded, multi-year exclusive agreement to deliver actionable, predictive, and customer-focused insights, empowering C-suite leaders to reshape business strategies...
Global communications platform Infobip has partnered with Virgin Atlantic to enhance online check-in rates for passengers departing from London Heathrow, leveraging an innovative WhatsApp messaging...
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