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Invoca has released The B2C Buyer Experience Report 2026, revealing how response speed, AI quality, and human support are shaping customer purchasing decisions across the...
Arc XP has announced a partnership with Tickaroo to expand live blogging and real-time publishing capabilities for media organizations. The collaboration enables Arc XP customers...
Sendbird, the AI customer experience leader, has announced a significant expansion of its Delight.ai platform with the launch of Agent Steward, Trust OS 2.0, and...
Gladly, a customer experience AI platform utilized by prominent retail and consumer brands, has introduced new agentic commerce capabilities at its annual Gladly Connect Live...
Verse.ai, a leading business texting platform acquired by NICE in 2024, has announced official support for Rich Communication Services (RCS). This upgrade marks a significant...
The integration of generative and agentic AI is fundamentally altering the landscape of customer service, shifting the focus from simple automated responses to complex, multi-step...
Startek, a digital-first provider of customer experience (CX) solutions, has announced the successful completion of its merger with CCI Global. This strategic union establishes a...
Klaviyo and Canva have announced an expanded integration that enables marketers to design and streamline full campaigns in Canva and seamlessly bring those designs into...
Emplifi’s “Digital Authenticity in the Age of AI” report shows 93% of consumers say authentic engagement builds trust and 85% will pay more for authentic...
Caylent, an Amazon Web Services (AWS) Premier Tier Services Partner, has acquired Pronetx, a customer experience transformation firm with deep specialization in Amazon Connect and...
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