TechSee has announced the integration of enhanced Visual AI features into Sophie Live, its intelligent remote visual assistant platform. Now included as standard in the Sophie Live offering, these capabilities enable service organizations to resolve complex customer issues more efficiently through real-time device recognition, issue identification, pre-call visual intake, and connectivity diagnostics.
Sophie Live addresses the limitations of traditional remote service approaches. While live video has been widely adopted, it often relies heavily on individual agent expertise. Conversely, standard AI copilots lack visual context, struggling with situational problems that drive costs, dissatisfaction, and churn.
The platform embeds AI directly into live interactions, providing agents with instant insights and proposed fixes based on visual recognition of devices and environments. Pre-call features allow collection and analysis of visual data during IVR stages, boosting self-service rates and streamlining routed calls.
"Sophie Live represents a fundamental shift in how service organizations approach complex customer issues," said Eitan Cohen, CEO and Co-Founder of TechSee. "Complex, situational issues are now the primary drivers of cost, dissatisfaction, and churn, yet traditional copilots struggle because they lack visual context, while traditional visual support relies entirely on human expertise. Sophie Live combines visual understanding and AI-driven intelligence in a single, integrated experience designed specifically for these high-impact service moments."
Built-in connectivity intelligence enables agents to remotely map and diagnose home networks, identifying weaknesses without physical visits. All features are supported by TechSee's visual flywheel, which captures experienced agent knowledge to enhance accuracy over time.
"With more than half of DIY users reporting setup or connectivity issues, it is clear that complexity remains a major barrier to smart home adoption," said Elizabeth Parks, President at Parks Associates. "Visual AI offers a transformative way to address this gap by tackling the complexity of real-world environments, where many AI solutions fall short because they lack visual and situational context."
Sophie Live targets high-value service moments, yielding reduced truck rolls, improved first-call resolution, shorter handle times, and higher customer satisfaction. It also alleviates agent stress in an industry facing 30 to 45 percent annual turnover and high workplace pressure.
Offered on a consumption-based model, the platform ensures value alignment with usage. TechSee will demonstrate Sophie Live at the CONNECTIONS™ Summit at CES.
This advancement positions visual AI as a core enabler for intelligent, scalable customer service in telecom, home security, and smart home sectors.
About TechSee
TechSee is the leading Visual AI-powered platform harnessing vision to transform customer service. By enabling businesses to see the problem and solve it effectively, TechSee eliminates friction, reduces costs, and enhances customer satisfaction. Trusted by Fortune 500 companies and industry leaders in telecom, home security, and smart home, our platform delivers seamless, intelligent service experiences at scale.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.