InCountry expands Salesforce Agentforce capabilities globally with its new AgentCloak Cross-Border solution, enabling seamless and compliant AI-driven customer service across borders while adhering to international data privacy and AI regulations.
InCountry releases AgentCloak Cross-Border for Salesforce Agentforce at Dreamforce 2025.
Enables Agentforce agents to operate across borders while complying with EU AI Act, China’s PIPL, and Saudi Arabia’s PDPL.
Uses Sovereign AI to cloak sensitive data, transforming personal identifiers and sensitive terms for safe processing.
Maintains secure digital twins with localized memory storage for compliant cross-border customer interactions.
Supports Salesforce workflows, including In-App messaging, Web Channels, and Email-to-Case with data residency assurance.
Deployable via Salesforce AppExchange on Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and Agentforce, across cloud or on-premises.
InCountry’s AgentCloak Cross-Border allows Salesforce Agentforce agents to operate globally while meeting strict local and international AI and data privacy regulations. The solution ensures multinational organizations can expand AI-driven customer service operations without risking sensitive data exposure or compliance violations.
AgentCloak creates a secure digital twin for each customer in their country of residency, supporting real-time cloaking and uncloaking during Salesforce In-App messaging and Web Channel interactions. Email-to-Case workflows are also supported, ensuring sensitive data is protected across all communication channels. Localized memory storage preserves each customer’s context, improving compliance and usability.
The solution offers complete human-in-the-middle data residency, allowing local customer representatives to access uncloaked data within the Salesforce Service Console. End-users can interact bi-directionally without data leaving the designated country, ensuring compliance with global regulatory standards.
AgentCloak integrates seamlessly with Salesforce AI tools such as Einstein Service Replies and Employee Agent. It is available on Salesforce AppExchange across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and Agentforce. Deployment options include multi-tenant, single-tenant, cloud, AWS Outposts, and on-premises setups, catering to diverse organizational requirements.
InCountry has over six years of experience providing global data residency solutions for highly regulated Salesforce customers, supporting complex regulatory environments worldwide.
InCountry AgentCloak ensures that multinational enterprises can expand AI-powered Salesforce operations globally while maintaining strict adherence to cross-border data privacy and AI compliance. Its combination of Sovereign AI, secure digital twins, and human-in-the-middle data residency provides organizations with scalable, compliant, and efficient customer engagement solutions.
InCountry AgentCloak powers data protection at the nexus of AI, identity, and sovereignty. Our products deliver AI data minimization and cross-border AI sovereignty for AI agents, profile data residency for Identity and Access Management solutions, and end-user data residency for enterprise apps and SaaS, including Salesforce and ServiceNow. Trusted by Global 2000 companies in life sciences, semiconductors, and financial services, InCountry proudly enables compliance with leading regulatory bodies, including the Cyberspace Administration of China, the Saudi Arabian Monetary Authority, and European Data Protection Authorities.
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