TeamViewer, a global provider of digital workplace solutions, has been recognized as a Leader in the ISG Provider Lens™ 2025 – Future of Work Solutions report. The company was highlighted for its innovation in AI-enabled Digital Workplace and Digital Employee Experience (DEX) solutions, underscoring its role in helping enterprises prioritize autonomous IT operations and measurable employee satisfaction.
Quick Intel
TeamViewer named a Leader in AI Digital Workplace and DEX solutions by ISG.
The recognition highlights its AI-driven automation and predictive remediation.
The platform merges remote connectivity with proactive AI capabilities.
It provides unified endpoint visibility and real-time analytics for IT teams.
The integration of 1E's DEX capabilities strengthens its employee experience offering.
The solution aims to reduce service desk effort and optimize uptime at scale.
Leadership in AI-Enabled Digital Workplace
ISG recognized TeamViewer as a Leader in the AI-enabled Digital Workplace Solutions quadrant, specifically praising the TeamViewer ONE platform. The platform integrates AI-led monitoring, predictive remediation, and automated support workflows. This allows IT teams to move from a reactive to a proactive stance, preventing disruptions before they impact employees and enabling sustained productivity across distributed environments.
Excellence in Digital Employee Experience (DEX)
TeamViewer also achieved Leader status in the Digital Employee Experience (DEX) Solutions quadrant. Following its integration of 1E's technologies, the company now offers a cohesive platform that brings together visibility, remediation, and automation. This approach transforms experience management by using AI insights to detect friction, optimize digital performance, and proactively support employees on every device, regardless of their location.
A Unified Platform for the Modern Workplace
The core of TeamViewer's offering is the merging of its renowned remote connectivity with advanced, proactive AI capabilities. This unified approach empowers organizations to reduce IT workloads and drive measurable business value. Bruce Guptill, lead author and analyst at ISG, stated, "TeamViewer-1E combines advanced endpoint automation with remote connectivity to deliver unified, intelligent, and scalable platforms that improve enterprise productivity, reduce IT workloads, and drive measurable client value."
This leadership recognition from ISG validates TeamViewer's strategic direction in embedding AI at the core of the digital workplace. By providing a platform that continuously learns and adapts, TeamViewer is empowering organizations to not only solve IT problems faster but to fundamentally improve how people and technology interact for a more seamless and productive work experience.
TeamViewer provides a Digital Workplace platform that connects people with technology – enabling, improving and automating digital processes to make work work better.
In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 645,000 customers across industries rely on TeamViewer to optimize their digital workplaces - from small to medium sized businesses to the world's largest enterprises - empowering both desk-based employees and frontline workers.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.