The demand for efficient yet fully compliant customer service is paramount in the financial sector. Gradient Labs, an AI support agent built specifically for financial services, has announced its official launch in the United States following a year of rapid growth and proven success in Europe. The company's platform enables banks and fintechs to automate a majority of their customer operations, including complex back-office investigations, while maintaining strict compliance. This expansion addresses a critical need, as poor customer experience has caused nearly a third of consumers to stop using a brand.
Quick Intel
Gradient Labs expands its AI support agent for financial services to the US market.
The platform automates customer support across chat, phone, SMS, and email.
It handles complex, compliance-critical workflows like fraud and dispute investigations.
European clients achieved 40-60% resolution rates and CSAT scores up to 98%.
The US launch follows a $13M Series A round and significant industry recognition.
The AI is designed specifically for the regulated financial services industry.
Gradient Labs enters the US with a strong track record established with leading European fintech companies like Zego and Plum. Their AI agent currently reaches over 32 million end-users and has delivered impressive results from day one, including faster response times, resolution rates between 40% and 60%, and customer satisfaction scores ranging from 80% to 98%. This proven efficacy provides a solid foundation for its entry into the competitive US financial services landscape.
A key differentiator for Gradient Labs is its ability to handle complex, compliance-sensitive tasks that other AI solutions often avoid. The platform has evolved from simple chat-based support into a multi-channel system that also manages back-office investigations. This includes critical workflows such as fraud investigation, payment disputes, complaint handling, and money laundering investigations. The company continues to expand its capabilities to include proactive outbound messaging, offering a comprehensive solution for customer operations.
The launch of Gradient Labs in the US represents a significant opportunity for financial institutions to enhance efficiency without compromising on security or regulatory compliance. By leveraging AI specifically trained for the nuances of financial services, companies can finally automate complex customer interactions, reduce operational costs, and significantly improve the customer experience.
Founded in 2023, Gradient Labs is an artificial intelligence startup redefining customer operations for regulated industries. Its AI support agent learns company-specific products and processes, enabling it to handle complex customer queries reliably and safely. Gradient Labs was co-founded by Dimitri Masin, Neal Lathia, and Danai Antoniou – early employees of UK challenger bank Monzo.
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