The challenge of unifying and acting on scattered customer feedback is being solved with a new, autonomous approach to customer intelligence. Enterpret has launched the first agentic customer feedback platform, designed to move companies from simply understanding customer issues to resolving them autonomously. The platform ingests feedback from over 50 channels, replacing manual tagging with adaptive AI to help teams identify critical issues, quantify their revenue impact, and take action in real time, ultimately strengthening product performance and customer loyalty.
Enterpret launches the first agentic platform for customer feedback.
It unifies feedback from 50+ channels like Intercom, Gong, Reddit, and Slack.
The platform autonomously detects issues and quantifies their potential revenue impact.
It features a Customer Knowledge Graph and an Adaptive Taxonomy that learns customer language.
AI Agents can answer questions and act on signals in real-time within tools like Jira.
The goal is to transform feedback chaos into actionable insights that reduce churn.
Most businesses rely on legacy analytics or surveys that offer a narrow view of the customer experience. Enterpret takes a different approach by autonomously pulling feedback from both internal and external sources to create a holistic picture. Its agentic architecture moves beyond analysis to autonomous action, allowing customers to detect, quantify, and resolve issues as they emerge. This is crucial, as increasing customer retention by just 5% can boost profits by 25–95%.
The platform's power stems from two core innovations: a Customer Knowledge Graph that ties every piece of feedback to accounts and revenue, and an Adaptive Taxonomy that eliminates manual tagging. These are powered by AI Agents, including a Wisdom AI Agent for natural-language queries and Action Agents that can escalate premium account issues before they churn. This ensures feedback data is always current, trustworthy, and directly tied to business outcomes.
By providing a single, living source of truth that evolves with the market, Enterpret is empowering companies to build what customers actually want, protect their revenue, and transform overwhelming customer noise into a clear strategic advantage.
Enterpret is the leading Customer Intelligence platform that turns feedback chaos into intelligent actions that drive growth. Using AI that learns each company’s unique language, Enterpret connects data from 50+ sources — support tickets, reviews, sales calls, community channels, and more — into a single, unified source of truth. Teams across product, customer success, and research rely on Enterpret to uncover patterns, prioritize the right features, prevent churn, and validate decisions faster.
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