Aisera , a leader in agentic AI, has expanded its award-winning platform with a new System of AI Agents, designed to revolutionize enterprise operations. Launched on June 18, 2025, this system enables organizations to deploy specialized AI agents that autonomously manage tasks across IT, HR, Finance, and other critical functions, delivering rapid, secure, and measurable results.
Aisera introduces System of AI Agents for enterprise transformation.
Features Universal, Domain, and Task Agents for IT, HR, and more.
Achieves 75% auto-resolution, 78% employee satisfaction increase.
Reduces operational costs by 63% and escalations by 60%.
Supports secure, multi-channel interactions with zero hallucinations.
Integrates with ServiceNow, Workday, and Microsoft 365.
Aisera’s System of AI Agents operates like a trained support team, comprising Universal Agents for initial request handling, Domain Agents tailored for specific functions like IT and HR, and Task Agents for executing tasks such as expense approvals. This structure has driven over 80% issue resolution rates for IT teams, reduced HR response times to seconds, and accelerated facilities work orders by 40%.
Aisera’s agentic conversations ensure secure, efficient interactions across email, SMS, web, messaging, and voice. Features like intentless understanding, contextual disambiguation, and multi-modality enable personalized, context-aware responses. “It is clear that traditional, single-agent, AI point solutions fall short when dealing with complex, cross-functional business processes,” said Abhi Maheshwari, CEO of Aisera. These capabilities enhance user experiences and boost productivity.
The platform introduces Hyperflows for natural language-driven workflows, Autobrief for document summarization, GenIQ for secure model querying, an Agent Library for rapid deployment, and Event Studio for proactive issue resolution. These features eliminate manual processes, ensuring scalability and flexibility across enterprise systems like ServiceNow and Microsoft 365.
Aisera tackles key barriers to AI adoption with an open architecture to avoid vendor lock-in, a no-hallucination design through domain grounding, and strict data privacy measures. The platform’s interoperability, supported by Model Context Protocol (MCP) and Agent-to-Agent (A2A) communication, positions Aisera as a leader in multi-agent ecosystems. Customers report results within 90 days, compared to 6-12 months for other solutions.
Aisera’s System of AI Agents sets a new standard for enterprise AI, offering secure, scalable automation that drives productivity and cost savings. With AiseraPlay, businesses can explore these capabilities through real-world use cases, paving the way for faster, smarter transformation.
Aisera enables businesses to deliver transformative work experiences, boost employee productivity, and reduce operational costs with its award-winning AI agent platform. Aisera has been recognized as a leader in the market by top industry analysts including Gartner, Forrester, and IDC in conversational, generative, and agentic AI for enterprises.
Founded in 2017, Aisera is backed by top-tier investors such as Goldman Sachs, Menlo Ventures, True Ventures, Norwest, Thoma Bravo, Cisco Ventures, and Workday Ventures. Fortune 500 enterprises including Adobe, Aramark, Workday, T-Mobile, Gilead Sciences, Amgen, and BNSF Railway rely on Aisera’s products and solutions to deliver transformative results.
Headquartered in Santa Clara, California, Aisera operates globally across the USA, Greece, India, Canada, and the UK.
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