UJET, a leader in AI-powered contact center solutions, has announced a new strategic reseller partnership with Laivly, a specialist in AI-powered agent assist technology. This collaboration allows UJET customers to procure Laivly's proprietary AI agent, Sidd, directly through UJET's existing commercial framework, simplifying procurement and accelerating the deployment of advanced AI capabilities to enhance contact center performance.
UJET announces a reseller partnership with AI agent assist company Laivly.
UJET customers can now procure Laivly's AI co-pilot, Sidd, through UJET's contracts.
The partnership aims to accelerate ROI, often realizing value in under 30 days.
Laivly's Sidd empowers agents, making them up to 2x faster and improving retention.
The no-code 'Sidd Studio' allows business users to configure AI workflows without developers.
This simplifies the CCaaS AI ecosystem for enterprises seeking integrated, effective solutions.
This partnership is designed to directly address the complexity of implementing AI in enterprise contact centers. By integrating Laivly into its reseller portfolio, UJET enables its customers to consolidate their CCaaS and AI ecosystem spending and streamline procurement. This eliminates the need for separate contracting with Laivly, leading to quicker deployments and a significantly faster time-to-value. The partnership is built to help businesses rapidly achieve measurable improvements in operational efficiency and agent retention.
The collaboration focuses on delivering tangible results in three key areas. First, it Accelerates the Path to ROI; leveraging Laivly’s streamlined platform, UJET customers can implement the solution and realize a return on investment in less than 30 days, bypassing the typical complexity of custom AI projects. Second, it Empowers and Retains Agents; Laivly’s AI agent, Sidd, functions as a smart co-pilot, providing real-time guidance, automating tedious tasks like case notes, and enabling agents to be up to 2x faster. This reduces stress, improves job satisfaction, and helps curb high turnover rates. Third, it Future-Proofs the Customer Experience through the no-code 'Sidd Studio', which puts configuration power directly into the hands of business users, allowing them to quickly adapt AI-driven workflows without reliance on development cycles.
Industry analysis supports the strategic nature of this combination. “It's no surprise that UJET expanded its CX arsenal to include Laivly AI. UJET has always been one of the more open CCaaS platforms... UJET and Laivly already have joint implementations that demonstrate the value of the combination,” said Dave Michels, Principal Analyst and Founder of TalkingPointz. “We knew AI was changing CX, but it's also becoming clear that multiple AI services are necessary for platforms to meet the diverse needs of their customers. Laivly’s powerful AI co-pilot, Sidd, becomes an additional way for UJET’s customers to seamlessly accelerate ROI, automate services, and empower agents.”
Leadership from both companies emphasized the value of speed and simplicity. “The biggest challenge with AI in the contact center is implementation and speed to value,” said Jeff Fettes, CEO of Laivly. “Laivly was built for fast planning, fast deployment, and fast ROI. This gives brands a foundation they can build on with highly configurable, brand-specific solutions. UJET has set the standard for modern CCaaS, and together we’re making it easier than ever for brands to see results from day one.”
This partnership between UJET and Laivly represents a significant move towards simplifying the complex landscape of contact center AI, providing enterprises with a unified, efficient path to deploying powerful agent acceleration tools that deliver immediate and measurable business impact.
UJET leads the way in AI-powered contact center transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of the customer journey and contact center operations to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Laivly helps the world’s leading brands operationalize AI in the contact center with the help of Sidd, our AI platform.
Sidd is designed to translate artificial intelligence into measurable results by integrating directly into existing customer service operations. Each deployment is configured to align with a brand’s unique business operations and goals—ensuring AI delivers practical impact, not abstract potential. With Laivly, AI becomes an everyday driver of data, consistency, and customer satisfaction.
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