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Cleo, the global leader in supply chain orchestration, has announced a strategic partnership with CloneOps.ai, a provider of AI-powered virtual agents. This collaboration is designed to bring intelligent voice automation to the logistics and transportation sector, enabling always-on, accurate communication to resolve disruptions across the supply chain. By integrating CloneOps.ai's technology with the Cleo Integration Cloud (CIC) platform, the partnership aims to automate repetitive phone-based tasks and facilitate real-time responses to unforeseen events.
Cleo partners with CloneOps.ai to integrate AI voice agents into supply chain operations.
The collaboration targets logistics and transportation companies for always-on communication.
AI voice agents will automate outbound calls to resolve disruptions without human intervention.
The solution gathers resolution data and updates systems automatically.
It aims to reduce operational downtime and improve customer service levels.
The partnership brings the voice channel into the realm of supply chain orchestration.
The partnership directly addresses the high-volume communication needs within logistics. CloneOps.ai's AI-driven voice agents are built to seamlessly integrate into existing workflows, automating repetitive inbound and outbound calls. This capability allows Cleo's customers to resolve issues like missed transactions in real-time. The AI agents can proactively call relevant parties, gather resolution information, and automatically update backend systems, significantly reducing the need for manual intervention and speeding up problem-solving.
Leadership from both companies highlighted the synergistic nature of the partnership. “We’re thrilled to partner with Cleo,” said Alan Alberto, VP of Operations and Partnerships at CloneOps.ai. “Our shared vision for automation and customer-centric innovation makes this a natural fit. Together, we’re enabling Cleo customers to resolve missed transactions and other disruptions in real time, without human intervention, by leveraging AI voice agents that can call, gather resolutions, and update systems automatically.”
On Cleo's side, the partnership is seen as a key expansion of its orchestration capabilities. “Cleo’s supply chain orchestration solutions are focused on leveraging today’s agentic AI capabilities to continuously improve automation,” said Mahesh Rajasekharan, President and CEO of Cleo. “By teaming up with CloneOps.ai, we’re bringing the voice channel into the realm of supply chain orchestration, giving our customers a faster, more immediate, and far more powerful new ways to automate and control day-to-day business interactions and keep their operations moving.”
This collaboration represents a significant step in making supply chain operations more resilient and responsive by bridging the gap between digital orchestration platforms and critical voice-based communication channels.
CloneOps.ai is a conversational AI platform built to run business communications across phone, email, and text. CloneOps.ai agents manage inbound and outbound conversations, qualify leads, automate operational workflows, and integrate directly with the systems already in use. With real-time insights and full customization, CloneOps.ai helps businesses scale efficiently. Learn more at cloneops.ai
Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate, and optimize critical supply chain orchestration processes. The CIC platform brings end-to-end integration visibility across API, MFT, EDI, and non-EDI integrations, giving technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their B2B integration strategy.
Cleo is a supply chain orchestration software company focused on business outcomes, ensuring each customer’s potential is realized by delivering strategic solutions that make it easy to discover and create value through the movement and integration of B2B enterprise data. Cleo gives customers real-time, “outside-in” visibility into the critical end-to-end business flows happening across their ecosystems of partners and customers, marketplaces, and internal cloud and on-premise applications. Our solutions empower teams to drive business agility, accelerate onboarding, facilitate the modernization of key business processes, and capture new revenue streams by intelligently orchestrating their digital supply chain through robust application, B2B, and data integration technologies.
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