Billtrust, a leader in B2B accounts receivable (AR) workflow and payment software, announced transformative innovations in its Collections solution, setting a new benchmark for AR teams. The release integrates advanced automation, AI-driven insights, and agentic AI workflows to streamline collections, accelerate dispute resolution, and enhance credit decision-making, all within a unified platform.
Agentic Email: AI automates email management, resolving issues 10x faster.
Cases: Streamlines dispute resolution with integrated workflows.
Credit Review: Enables ongoing credit monitoring and management.
Collections Analytics: Delivers real-time KPIs and anomaly detection.
Over $1 trillion in invoice dollars processed for 2,600+ global customers.
Reduces Days Sales Outstanding (DSO) and improves compliance.
Billtrust’s Agentic Email leverages AI to transform collections inbox management. By recognizing key tasks and pulling relevant data, AI agents generate intelligent responses, reducing manual effort and resolving emails 10x faster. This ensures timely customer communication, slashing the need to navigate complex email threads and enhancing satisfaction.
The Cases feature converts fragmented dispute processes into a transparent, automated workflow. Disputes from eInvoice Connect flow directly into the Collections platform, where they are tracked, paused from dunning, and managed centrally. This reduces errors, speeds up resolution, and strengthens customer relationships while ensuring compliance.
Unlike traditional systems focused solely on new credit applications, Credit Review offers continuous credit monitoring. Teams can adjust limits, block/unblock customers, and launch applications from a centralized dashboard. AI-powered triggers and scheduled reviews minimize bad debt and support strategic growth.
Collections Analytics provides real-time visibility into performance with KPIs like the Collections Effectiveness Index (CEI) and automated anomaly detection via Billtrust Autopilot. Custom dashboards enable proactive bottleneck identification and strategy optimization, driving better financial outcomes.
With over 2,600 global customers and $1 trillion in invoice dollars processed, Billtrust’s innovations have driven significant results, such as a $1B equipment company reducing DSO by 7 days and saving $2M through automation. Social media sentiment on X reflects enthusiasm, with posts highlighting the platform’s ability to shift teams from manual tasks to strategic focus. CEO Sunil Rajasekar emphasized, “We’re delivering the future of collections—intelligent, automated, and customer-centric,” underscoring Billtrust’s commitment to modernizing AR operations.
Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As a B2B accounts receivable workflow and payment software market leader, we provide the world's leading brands with AI-powered solutions to delight their buyers across the full AR lifecycle—from invoice presentment to payment application. With more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
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