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In a landmark deal for the UK's public health sector, Infosys has been awarded a £1.2 billion, 15-year contract by the NHS Business Services Authority (NHSBSA). The agreement tasks the global digital services leader with developing and delivering the Future NHS Workforce Solution, a next-generation platform that will replace the current Electronic Staff Record (ESR) system. This new, data-driven solution will be responsible for managing the entire employee lifecycle for 1.9 million National Health Service staff in England and Wales, including processing over £55 billion in annual payroll.
Quick Intel
Infosys wins a 15-year, £1.2 billion contract with the NHS Business Services Authority.
The project will replace the current Electronic Staff Record (ESR) system.
The new platform will manage 1.9 million NHS employees and process £55bn in payroll yearly.
It will be an AI-driven, integrated system supporting recruitment, payroll, and career development.
The goal is to create a modern, user-friendly experience to free up time for patient care.
Infosys will leverage its AI offering, Infosys Topaz, to deliver the transformative solution.
A Strategic Enabler for the NHS Workforce
The Future NHS Workforce Solution is a critical component of the NHS 10-year Health Plan, designed to create a modern, future-proof workforce. Beyond simply being a system replacement, the platform is intended as a strategic enabler. It will leverage advanced technologies and AI-driven tools to streamline workforce planning, enable data-driven decision-making, and create a seamless, intuitive experience for NHS staff. This will empower healthcare workers to manage their personal information with ease and free up valuable time, allowing them to focus on delivering excellent patient care.
Michael Brodie, Chief Executive, NHSBSA, said, "Delivering the Future NHS Workforce Solution is a critical step in supporting the ambitions of the 10-Year Health Plan. The solution will go far beyond simply replacing ESR - it will be a strategic enabler for building a workforce that is fit for the future. By working with Infosys, we're creating a modern, data-driven solution that will help the NHS better attract, retain and support its people."
Leveraging Global Digital Expertise
Infosys was selected following a rigorous procurement process, recognized for its proven track record in large-scale digital transformation and its commitment to user-centric design. The company will apply its extensive experience and elements of its AI offering, Infosys Topaz, to build a flexible and integrated platform that supports the entire employee lifecycle—from recruitment and onboarding to retirement.
Salil Parekh, Chief Executive Officer & Managing Director, Infosys said, "The NHS is a cornerstone of life in the UK providing vital services that touch the lives of millions every day. We are honored to be chosen by the NHSBSA to deliver generational change for employees of the NHS in England and Wales through the Future Workforce Solution. With our extensive experience in delivering digital transformation and organizational change for global entities... we will deliver a platform that not only drives efficiency today but empowers the NHS to elevate it's invaluable work into the future."
This contract represents one of the most significant digital transformations in the public sector, aiming to build a resilient, efficient, and supportive operational backbone for the NHS workforce for years to come.
About NHS Business Services Authority (NHSBSA)
The NHSBSA is an arm's length body of the Department of Health and Social Care and provides a range of critical central services to NHS organisations, NHS contractors, patients and the public. Its purpose is to deliver business service excellence to the NHS to help people live longer, healthier lives, and its vision is to be the provider of national, at scale business services for the health and social care system.
Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses, and communities. We enable clients in more than 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
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