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Perficient, the global consultancy transforming enterprises through AI-first solutions, has formed a strategic, reciprocal partnership with Salesforce, the world's leading AI CRM, to empower businesses in becoming agentic enterprises. This multi-year alliance leverages Salesforce's Agentforce and Data Cloud alongside Perficient's industry expertise to unify data, accelerate decision-making, enhance employee performance, and deliver personalized customer experiences, setting a new benchmark for AI-driven business transformation.
As AI reshapes business models and customer expectations, organizations require robust capabilities to integrate agentic solutions seamlessly. This partnership, developed over a decade of collaboration, aligns executive leadership, sales, marketing, and technology across both firms to co-create AI-first ecosystems. By modernizing CRM with Salesforce's Data Cloud—providing a real-time, unified view of enterprise data—and Agentforce's autonomous agents, clients can automate workflows, reduce costs, and foster real-time collaboration, unlocking value from existing tech investments.
The alliance delivers tangible outcomes through grounded, secure AI powered by clean, connected data. Enterprises gain a 360-degree customer view, enabling predictive models that personalize interactions and streamline operations. Key advantages include accelerated time-to-value with trusted AI agents, harmonized legacy data for transparent outputs, and scalable innovations tailored to industries like automotive, financial services, and healthcare. This approach ensures AI enhancements are compliant, efficient, and aligned with long-term growth objectives.
Perficient is also internalizing Agentforce, deploying agents such as the Pursuit Intelligence Agent for B2B streamlining, Sales Analytics Agent for lead nurturing, and Enterprise Knowledge Agent for employee experiences, demonstrating practical ROI in sales, marketing, and operations.
“AI is altering business models and customer expectations, and today’s organizations need proven capabilities to navigate this revolution,” said Miguel Milano, President and Chief Revenue Officer, Salesforce. “Perficient is a trusted Salesforce partner delivering with agility on a global scale. Our collaboration combines the powerful AI capabilities of our platform with Perficient’s expertise in industry processes, data, and engineering. Together, we’re helping enable the agentic enterprise, so organizations can operate faster, smarter, and with greater customer-centricity.”
“We’ve created a special partnership with Salesforce, which is about practically building the agentic enterprises of the future. Together, we asked the world’s most innovative brands what they seek to achieve with AI, and then we’ve used their feedback to construct an integrated approach to deliver tangible value and committed outcomes,” said Yusuf Tayob, CEO, Perficient. “Our symbiotic relationship, from how we will jointly invest, integrate our teams, and be each other’s best credentials, taps into the market-leading technology that comes with the Salesforce platform and the deep industry and technical capabilities that Perficient brings at scale to drive client success.”
This collaboration not only accelerates AI adoption but also future-proofs operations, empowering clients to thrive in the agentic AI era with enhanced efficiency and customer-centricity.
Perficient is the global AI-first consultancy. We’re builders—obsessed with outcomes and powered by pragmatism—and through speed and agility, we help the world’s most innovative companies and admired brands boldly advance business.
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