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Darwinbox, the AI-native cloud HCM platform, has launched Super Agent, an innovative AI teammate designed to provide every employee with a single interface for completing work across enterprise systems including HR, IT, and Finance. This HR-anchored, open, and enterprise-governed solution unifies people and process knowledge, offers decision support in workflows, and enhances overall business efficiency.
Work is increasingly organized around agents and outcomes, where the key to productivity lies not in adding more applications but in eliminating delays and rework in processes such as approvals, scheduling, hiring, onboarding, and access management. While many agents handle tasks within a single system, Super Agent, anchored in HCM, extends further by orchestrating compliant workflows across HR, IT, Finance, MS Teams, Slack, and other platforms where work occurs.
“Employees deserve one place where work gets finished. Every minute lost to switching, tickets, and rework is wasted capacity,” said Chaitanya Peddi, Co-founder at Darwinbox. “HR is the right surface because it holds the live map of roles, permissions, and approvals. Super Agent respects policy, keeps humans in the loop for sensitive steps, and gives the workforce valuable time back.”
As the system of record for identity and processes, HCM ensures that every action inherits permissions, approvals, and audits by default across systems. This shifts from fragmented processes—such as managing six tabs, three tickets, two approvals, and days of back-and-forth—to Super Agent completing steps efficiently in a single interface.
Super Agent demonstrates practical impact across roles. For frontline workers, a request like “Swap my Friday shift and grant temporary warehouse access” prompts Super Agent to coordinate the swap, update the HR roster, and issue a temporary badge via Facilities and Access systems. Managers can say, “Backfill Susan’s role; start hiring and assign approvers,” leading Super Agent to create a requisition, notify approvers, and track progress. For HR and IT, “Deprovision interns Friday 5 p.m.” triggers end dates in HR, account disabling in IT, badge revocation in Facilities, and payment stops in Finance, all with preserved audit trails.
Darwinbox leads with an open, collaborative approach to enterprise AI transformation. Customers access over 30 HR agents tailored for HRBPs, recruiters, admins, payroll specialists, line managers, and employees. Earlier this year, Darwinbox pioneered the first HCM platform MCP server, enabling external agents to securely interact with HR actions while Super Agent collaborates under enterprise controls. The Control Center empowers CHRO and CIO teams with model selection, prompt governance, exception handling, and telemetry for balanced speed and oversight.
Jayant Paleti, Co-founder, Darwinbox: “Transformation isn’t solo. Enterprises won’t hit their AI goals inside walled gardens. We built openness so you can collaborate and flex: Darwinbox lets you bring your own agents, orchestrators, and models, plug them into HR safely, and adapt as your operating model changes. We’re future-proof by design, and we stay rooted in customer outcomes—short time-to-value, lower TCO through modular rollouts, and a partner that ships with you.”
Super Agent is now available for design partner customers, with live demos at the HR Technology Conference in Las Vegas from September 16-18, 2025.
Darwinbox serves over 1,000 enterprises and 4 million employees across 130+ countries, including clients like Starbucks, Zara, EXL, Cigna, and WeWork. Recognized as the youngest HCM player on Gartner’s Magic Quadrant for HCM suites for 1,000+ employee enterprises, Darwinbox is praised for innovation and customer focus, earning top customer choice status in Gartner’s Voice of the Customer report for four consecutive years. The company is backed by KKR, Partners Group, OTPP, TCV, Microsoft, and Salesforce.
Darwinbox is an AI-native global HCM that caters to 1000+ enterprises, 4M+ employees across 130+ countries. This includes customers like Starbucks, Zara, EXL, Cigna, WeWork, and many more. Darwinbox features as the youngest HCM player on Gartner’s Magic Quadrant for HCM suites for 1000+ employee enterprises and has been appreciated by the analysts for its continuous innovation and focus on customer outcomes. A customer’s choice in Gartner’s Voice of Customer report, four years in a row, Darwinbox is backed by KKR, Partners Group, OTPP, TCV, Microsoft, and Salesforce.
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