Vigience, an independent software vendor specializing in SAP-integrated solutions, has launched its Vigience Field Service Application on Salesforce AppExchange. This innovative app connects Salesforce Field Service with SAP S/4HANA, enabling large manufacturers to automate technician scheduling, parts logistics, and asset lifecycle management through seamless integrations and AI-powered workflows from Salesforce Agentforce.
Large manufacturers rely on SAP for managing people, parts, contracts, and billing, but integrating this data with field service tools has traditionally been complex. Vigience Field Service bridges this gap by bringing SAP data directly into Salesforce, allowing dispatchers to access equipment master data, service contracts, and warranties within the Salesforce console. This integration eliminates silos, enabling real-time decision-making and enhancing service delivery efficiency.
The app facilitates assigning technicians based on up-to-date SAP HR skills and availability, ensuring optimal resource allocation. Spare parts inventory, van stock, and shipments can be managed seamlessly without switching applications, reducing errors and delays. Additionally, service quotes generated in Salesforce automatically post invoices to SAP Finance, streamlining billing processes and improving cash flow accuracy for enterprises.
Built entirely on the low-code Salesforce Platform, Vigience Field Service requires no custom middleware or separate data stores, allowing global rollouts in months rather than years. Customers can deploy the solution in weeks and adapt it as requirements evolve, leveraging pre-integrated capabilities for SAP connectivity. “Today’s release gives service organizations an out-of-the-box path to modern, SAP-connected field operations on Salesforce,” said Markus Stierli, CEO of Vigience. “Our goal is to eliminate integration complexity so teams can focus on delivering extraordinary service experiences.”
“Vigience Field Service is a welcome addition to AppExchange, as it accelerates business transformation for customers by providing seamless connectivity between Salesforce and SAP S/4HANA,” said Brian Landsman, CEO of AppExchange and Global Partnerships. “AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.” Available now on Salesforce AppExchange, this solution empowers service organizations to modernize operations while preserving SAP as their system of record, driving efficiency and customer satisfaction across global enterprises.
Vigience Inc. is an independent software vendor founded by former SAP product development leaders and headquartered in San Francisco, with offices in Zurich and Tokyo. The company provides prebuilt, SAP-integrated solutions to Salesforce that enable global enterprises to modernize customer and service experiences on Salesforce while preserving SAP as their system of record.
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