Takeuchi-US, a global leader in compact construction equipment, has partnered with Circuitry.ai to deploy an AI-powered Service Advisor on Takeuchi-us.com. This innovative tool provides instant, on-demand answers to customer service and product queries, transforming traditional support by leveraging AI to enhance accessibility and efficiency.
Takeuchi-US introduces AI Service Advisor on Takeuchi-us.com.
Powered by Circuitry.ai, it uses extensive service knowledge.
Offers instant troubleshooting and product usage guidance.
Reduces reliance on call centers for faster customer support.
Enhances accessibility with 24/7 conversational AI interface.
Supports Takeuchi’s compact excavators and track loaders.
The Circuitry.ai Service AI Advisor utilizes Takeuchi’s comprehensive library of service knowledge and training materials to deliver precise, real-time responses. This tool enables customers to resolve queries without navigating complex support channels or waiting in call queues. “At Takeuchi, innovation isn’t limited to our machines, it’s part of our entire customer experience,” said Jeff Stewart, President of Takeuchi-US. “With the Circuitry.ai Service AI Advisor, we can deliver immediate, accurate answers directly on our website, empowering customers to get the information they need without waiting in a call queue or navigating complex support channels.”
Built on Circuitry.ai’s advanced Service AI platform, the advisor offers a conversational interface across multiple channels, guiding users through troubleshooting, maintenance steps, and product usage tips. This reduces the burden on live call center resources while maintaining Takeuchi’s high-quality support standards. “Our service team has decades of combined experience, and this technology allows us to put that knowledge directly into the hands of our customers 24/7,” said Joseph Huling, National Service & Training Manager of Takeuchi-US. “It’s like having a Takeuchi service expert available anytime, anywhere.”
The partnership highlights the transformative potential of AI in customer support for manufacturers. “Manufacturers like Takeuchi are realizing that AI is about scaling expertise to deliver better customer experience,” said Ashok Kartham, CEO of Circuitry.ai. “By embedding service knowledge into an intelligent, conversational advisor, Takeuchi can serve more customers, faster, and with consistent accuracy, while freeing up their service team to focus on the most complex challenges.” The AI Service Advisor ensures consistent, accurate responses, enabling Takeuchi to enhance customer satisfaction and operational efficiency.
The AI Service Advisor, now live on Takeuchi-us.com, empowers customers with instant access to support for Takeuchi’s innovative compact equipment, including excavators and track loaders. This collaboration sets a new standard for customer service in the construction equipment industry, blending AI technology with Takeuchi’s commitment to excellence.
Takeuchi is an ISO 9001 certified manufacturer of an extensive line of compact excavators and compact track loaders. Founded in 1963, Takeuchi was the first company to introduce the compact excavator, setting the stage for one of the highest growth product segments ever introduced in the compact equipment market. The compact excavator has become a main line product for both rental and construction/utility companies. Takeuchi continued to lead the compact construction industry with the introduction of the first compact track loader to North America.
Circuitry.ai delivers advanced Service Decision Intelligence platform and enterprise AI as a Service (AIaaS) applications specifically designed for manufacturers to enhance service outcomes. By combining AI-driven knowledge, analytics, and automation, Circuitry.ai transforms complex service lifecycle data into precise answers, accurate recommendations, and actionable insights. Its differentiated AI workers, including Product Advisor, Service Advisor, Parts Advisor, and Warranty Specialist, significantly boost productivity, increase first-time fix rates, and drive profitable growth through autonomous decision-making.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.