SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, has announced its availability in the new AI Agents and Tools category of AWS Marketplace on September 23, 2025. This integration enables customers to discover, purchase, and deploy SuccessKPI's CX optimization tools using their AWS accounts, streamlining agent and workflow development while unifying operations across complex systems.
The AWS Marketplace listing simplifies access to SuccessKPI's SaaS solutions, allowing enterprises to leverage existing AWS commitments for faster deployment. This addresses silos in WEM by applying contextual AI across analytics, quality monitoring, and workforce management, triggering automated actions to elevate CX, empower agents, and drive outcomes like accelerated coaching and consistent performance assessments with 100% coverage.
SuccessKPI's platform uncovers CX drivers through deep prompts and topic mining, while real-time agent assistance and automated summaries enhance efficiency. Auto-QM scoring streamlines workflows, blending speech/text analytics with BI data for smarter decisions in 100+ languages. "By offering SuccessKPI in AWS Marketplace, we are providing customers with a streamlined way to access our Gen-AI powered Workforce Engagement Management solutions, helping them buy and deploy agent solutions faster and more efficiently," said Dave Rennyson, CEO and Co-Founder of SuccessKPI.
These tools integrate seamlessly with Amazon Connect and AWS services, supporting secure, compliant deployments across cloud environments.
SuccessKPI's recognition as a leader in Frost & Sullivan's 2024 WEM Frost Radar and CRM Magazine's 2024 Industry Leader Awards underscores its impact. By centralizing purchasing through AWS, enterprises gain visibility into licensing and payments, fostering innovation in customer experiences.
SuccessKPI is a cloud-native, workforce engagement management (WEM) platform that is revolutionizing how contact centers can utilize artificial intelligence and data automation to improve business outcomes and transform customer experiences. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America. With over 180 integrations and recognition as a leader in Frost & Sullivan's 2024 WEM Frost Radar™ and CRM Magazine's 2024 Industry Leader Awards, SuccessKPI continues to set the standard for AI-driven contact center solutions.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.