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  • Enterprise AI

Ironclad Boosts Customer Retention with Gong Revenue AI Platform


Ironclad Boosts Customer Retention with Gong Revenue AI Platform
  • Source: Source Logo
  • |
  • August 25, 2025

Ironclad, a leading contract lifecycle management (CLM) platform, has partnered with Gong, the Revenue AI company, to improve customer retention and streamline its go-to-market operations. Announced on August 21, 2025, this collaboration leverages Gong’s AI capabilities to deliver significant efficiencies and insights, as reported by multiple sources.

Quick Intel

  • Ironclad adopts Gong’s Revenue AI Platform to enhance customer retention.
  • Saves over 10,000 hours through automation and streamlined workflows.
  • Increases Net Dollar Retention (NDR) with AI-driven insights.
  • Improves deal management, forecasting, and team onboarding.
  • Supports Ironclad’s “Visualize Value Selling” methodology.
  • Gong chosen for its market-leading AI and extensive integrations.

Strategic Partnership with Gong

Amid rapid growth, with its customer account sales team doubling in size, Ironclad faced challenges with complex renewals, longer cycles, and limited customer insights. By expanding its use of Gong’s Revenue AI Platform, Ironclad unified its go-to-market teams, connecting data across its tech stack for a comprehensive view of pipeline health and customer engagement. “Being an AI-forward company, we knew we needed an AI-forward partner to bolster our sales and revenue retention programs,” said Dallas Stonhaus, Chief Sales Officer, Ironclad.

Key Results and Impact

Since implementing Gong, Ironclad has achieved:

  • 10,000+ Hours Saved: Automation and streamlined workflows reduced manual efforts across the sales organization.
  • Faster Onboarding: New sales and customer success team members ramped up quickly.
  • Improved Forecasting: Real-time visibility enhanced deal management and forecasting accuracy.
  • Enhanced Coaching: Gong’s tools supported Ironclad’s “Visualize Value Selling” methodology, improving team performance.

“Ironclad shows how AI can turn revenue teams from reactive to proactive,” said Emily He, Chief Marketing Officer, Gong. “By embedding Gong as a core part of how they operate, Ironclad is driving renewals, refining coaching, and building competitive advantage.”

 

About Gong

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions by harnessing the power of AI. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,700 companies around the world rely on Gong to unlock their revenue potential. 

  • IroncladGongRevenue AICustomer RetentionAI Innovation
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