.jpg)
Five9, a leader in the Intelligent CX Platform, announced on August 21, 2025, a triple recognition from Metrigy: MetriStar Top Provider for Contact Center-as-a-Service (CCaaS), MetriStar Top Provider for Workforce Engagement Management (WEM) Suites, and a market leader in the 2025 CCaaS MetriRank report. These accolades, based on research from 1,397 global IT and CX leaders, highlight Five9’s innovation and measurable business impact. The finance card above shows Five9’s stock price at $27.56, reflecting market confidence.
Five9 earns 2025 MetriStar Awards for CCaaS and WEM Suites.
Recognized as No. 2 in 2025 CCaaS MetriRank report.
Achieves 8.88/10 customer sentiment score for WEM, highest in study.
Reports 68.8% agent performance improvement, 56.3% supervisor productivity boost.
Stock price at $27.56, market cap $2.13B (August 25, 2025).
Delivers AI-driven CX with seamless integration and measurable ROI.
Five9 secured the 2025 MetriStar Top Provider Award for CCaaS with top-tier customer sentiment ratings and superior business outcomes. Customers reported significant improvements in first contact resolution and customer satisfaction, transforming contact centers into value centers. “Five9’s performance in this year’s CX MetriCast program illustrates customer success through the use of its products,” said Metrigy CEO Robin Gareiss.
Five9 led all providers in the WEM category with an 8.88/10 customer sentiment score, the highest in the study. Customers achieved a 68.8% improvement in agent performance, with one-third of agents at maximum capacity and a 56.3% boost in supervisor productivity—the top score in the category. Five9 also earned a 6.17/7 customer satisfaction rating, underscoring its AI-powered WEM capabilities.
In the 2025 CCaaS MetriRank, Five9 ranked No. 2 overall and as the leading pure-play CCaaS provider, showcasing strong financial performance and market share. It excelled in product mix, integrations, technical features, and security, meeting the needs of global enterprises with an AI-driven platform.
Enterprises face challenges from fragmented technology and siloed data, with 79% of leaders noting difficulties in delivering consistent CX. Five9’s integrated platform addresses these by combining AI-driven insights with robust CCaaS and WEM solutions, ensuring seamless, personalized experiences. “By harnessing AI to elevate customer experiences, we empower businesses to gain the insights that matter most,” said Andy Dignan, President of Five9.
As shown in the finance card above, Five9’s stock price is $27.56, with a market cap of $2.13B as of August 25, 2025. Recent financials indicate a 12% revenue increase for Q2 2025, driven by 16% subscription revenue growth, reflecting strong market adoption.
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.