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8x8, Inc., a leading provider of integrated customer experience (CX) solutions, announced new AI-powered enhancements to its 8x8 Platform for CX on August 21, 2025. These updates, spanning 8x8 Contact Center, 8x8 Engage, 8x8 Work, and communication APIs, strengthen compliance, streamline operations, and enhance customer interactions. As noted in the finance card above, 8x8’s stock price is currently $1.96, reflecting market response to these innovations.
8x8 introduces AI-driven updates to its CX platform on August 21, 2025.
Enhances compliance with MNET CoreAccess+ and SMS keyword filtering.
Boosts agent productivity with Smart Assist and conversation intelligence.
Offers multilingual AI chat summarization and CRM integration profiles.
JourneyAPI provides end-to-end customer journey tracking.
Stock price at $1.96 with a market cap of $267.28M.
The 8x8 Platform for CX addresses rising standards for compliance and security:
MNET CoreAccess+ Integration: Connects 8x8 Contact Center to financial systems like Jack Henry and Fiserv, enabling secure, real-time data access for bots, IVRs, and agents to meet banking standards.
SMS Keyword Filtering: Screens outbound SMS in the 8x8 Work App for 10DLC compliance, blocking restricted terms and prompting users to edit, reducing risks and ensuring deliverability.
New features improve efficiency and performance:
8x8 Smart Assist + Conversation Intelligence: Analyzes 100% of contact center interactions to provide real-time AI coaching, reducing churn and ensuring compliance through sentiment and intent analysis.
Multilingual Chat Summarization: AI detects conversation languages and applies accurate linguistic models for clear summaries, supporting multilingual teams.
CRM Integration Profiles: Enables no-code customization of workflows for Salesforce, Microsoft Dynamics, Zendesk, NetSuite, and Zoho, streamlining operations and onboarding.
JourneyAPI: Tracks customer interactions across transfers, queues, and teams, consolidating data into a single API view for comprehensive journey analysis and performance metrics.
“CX leaders are being asked to do more with less – move faster, stay compliant, and deliver seamless experiences at every touchpoint,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “These new capabilities are built for that reality.”
The 8x8 Platform for CX integrates contact center, unified communications, and APIs to deliver personalized, secure experiences globally. With a 75% year-over-year increase in Intelligent Customer Assistant contracts and a 150% rise in AI interactions, 8x8 demonstrates strong market traction. The platform’s ability to simplify complex operations while enhancing compliance positions it as a leader in CX innovation.
For more details, visit 8x8’s release highlights. The finance card above shows 8x8’s stock at $1.96, with a market cap of $267.28M, reflecting investor confidence in these advancements.
8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS solutions. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction.
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