CallTrackingMetrics, a global conversation analytics company, announced the launch of VoiceAI, an AI-powered voice assistant designed to streamline contact center operations. By managing high call volumes, reducing costs, and enhancing customer experiences, VoiceAI sets a new standard for intelligent automation in the $5.4 billion global voice AI market.
VoiceAI launched on September 8, 2025, in Millersville, MD.
Reduces call handling time by 50% and eliminates missed calls.
Boosts productivity by 50% by automating repetitive tasks.
Offers FAQ support, appointment scheduling, and intelligent call routing.
Includes 250 complimentary test minutes for new VoiceAI agents.
Trusted by brands like The Washington Post and Morgan & Morgan.
With the voice AI market growing 25% from 2023 to $5.4 billion in 2024, contact centers face pressure to balance efficiency with quality customer interactions. “At CallTrackingMetrics, we believe AI should support the people at the heart of every conversation, not replace them,” said Todd Fisher, co-founder and CEO. VoiceAI differentiates itself by integrating with existing workflows, focusing on human relationships, and delivering actionable insights.
Early adopters report significant gains: a 50% reduction in call handling time, zero missed calls, and 50% increased productivity by eliminating manual quality assurance tasks. A leading lawn care company uses VoiceAI to manage seasonal inquiries and scheduling, while a senior living community leverages it for compassionate first-contact responses, instant tour bookings, and urgent call routing to security teams.
VoiceAI agents operate 24/7, understanding natural language and integrating with company systems. Key deployment options include:
FAQ Support: Answers common questions using company documents and web content, ideal for support teams and clinics.
Appointment Scheduling: Automates bookings for healthcare, legal, and sales teams via calendar integration.
Intelligent Call Routing: Directs callers to appropriate departments based on conversational intent, bypassing traditional phone trees.
Customizable features allow businesses to select voices, tones (e.g., formal, empathetic), and knowledge sources, with options to use prebuilt templates or create custom flows.
CallTrackingMetrics offers 250 free test minutes with each new VoiceAI agent, enabling teams to test and refine configurations without upfront costs. This supports tailored solutions for diverse industries, from healthcare to legal services.
CallTrackingMetrics is a global conversation analytics leader, trusted by over 100,000 users, including brands like The Washington Post, Morgan & Morgan, Terminix, and ServiceMaster. The platform empowers businesses to track leads, attribute ROI, and make data-driven decisions.
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