USAN, a leader in contact center solutions and an Amazon Connect delivery partner, has announced a strategic partnership with Zendesk, a pioneer in Agentic AI-powered service. This collaboration is designed to accelerate the migration of businesses to cloud-based contact centers. By combining Zendesk's innovative AI with USAN's deep expertise in Amazon Connect environments, the partnership aims to provide tailored, professional services-led implementations for a seamless cloud transformation.
USAN and Zendesk have formed a strategic partnership.
The collaboration aims to accelerate cloud contact center transformation with Amazon Connect.
USAN, with over 30 years of experience, will provide professional services and AWS expertise.
Zendesk will contribute its Agentic AI-powered service platform, the Zendesk Contact Center.
The partnership offers a consultative, end-to-end delivery approach.
It is designed to provide businesses with scalable and flexible cloud contact center solutions.
This partnership brings together Zendesk's innovation in AI-powered service with USAN's decades of experience in creating and implementing large-scale contact center solutions. By combining their strengths, the two companies will help organizations move faster, scale smarter, and deliver standout customer experiences. According to Paul Soligon, Chief Growth Officer at USAN, "This partnership brings together Zendesk's innovation in AI-powered service with USAN's decades of expertise creating and implementing contact center solutions at scale. By combining our strengths, we help organizations move faster, scale smarter, and deliver the kind of customer experiences that set them apart in today's competitive market."
The collaboration leverages USAN's strong expertise in AWS to ensure that Zendesk Contact Center deployments on Amazon Connect are optimized. This professional services-led approach ensures a smooth implementation and transition for customers. Carrie Francey, Senior Vice President of Partner Sales at Zendesk, noted, "Partnering with USAN enables us to deliver Zendesk Contact Center to businesses ready to transition to the cloud. Their AWS expertise and professional services capability will ensure our joint customers experience smooth implementations and optimized service operations." The partnership’s focus on scalability and expert guidance is ideal for organizations looking to modernize their customer service operations.
USAN's tailored offerings enhance your CX strategy and extend the power of Amazon Connect, evolving and scaling your business's approach to customer experience. With over 30 years of contact center expertise, we bring a wealth of knowledge to deliver innovative, secure solutions designed for robust, omnichannel customer interactions. Our commitment is to empower your enterprise with tools and insights to foster deeper customer relationships and drive exceptional service delivery. From strategic consulting to technology offerings to managed services, we're dedicated to guiding you through every stage of the CX journey, ensuring your solutions are as dynamic and forward thinking as your customer's demand.
Zendesk powers exceptional service for every person on the planet. As a leader in AI powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow.
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