Soul Machines, a pioneer in humanizing AI, has announced the availability of its Workforce Connect App on the ServiceNow Store, enabling seamless integration of Digital Workers with the ServiceNow AI Platform via Now Assist. This collaboration allows enterprises to operationalize agentic AI, automating workflows and scaling empathetic interactions across customer service, sales, HR, and healthcare support.
The Workforce Connect App integrates Soul Machines' Digital Workers with ServiceNow's intelligent orchestration, allowing businesses to deploy AI agents that handle complex tasks while maintaining emotional intelligence. By leveraging Now Assist, enterprises can embed these human-like agents into existing ecosystems, ensuring consistent, empathetic service delivery that enhances efficiency and user trust.
This partnership accelerates service delivery and scales expertise by fusing Soul Machines' empathetic AI with ServiceNow's platform capabilities. Organizations gain the ability to create intelligent agents that act on real-time data, collaborate across systems, and drive transformative outcomes in areas from customer interactions to internal HR processes.
Soul Machines Digital Workers stand out with their human-like responses, including seeing, listening, and empathizing, paired with ServiceNow's workflow tools. Key benefits include heightened engagement through authentic conversations, coaching via persona-based practice for skills like selling and negotiating, and training in judgment-free environments tailored to individual needs and paces.
"The launch of our Workforce Connect App on the ServiceNow Store marks a new milestone in our mission to humanize AI for the enterprise," said Darren Wilson, Chief Product Officer at Soul Machines. "By tightly integrating our Digital Workers with the ServiceNow AI Platform via Now Assist, we are not just automating tasks; we are creating a truly intelligent collaboration between humans and technology. This powerful fusion accelerates business transformation and delivers tangible ROI for our customers."
“Partnerships thrive and our customers succeed when we share a clear vision and complementary strengths,” said Alix Douglas, GVP, partner solutions at ServiceNow. “Soul Machines Workforce Connect App combined with the ServiceNow AI Platform will help customers operationalize agentic AI by creating intelligent agents that automate workflows, accelerate service delivery, and scale expertise across the enterprise. Together, we are unlocking a new era of productivity where AI agents act on real-time data, collaborate across systems, and convert intelligence into transformative outcomes.”
The Workforce Connect App is now available in the ServiceNow Store and at www.soulmachines.com/workforce-connect. The first look of the Soul Machines Workforce Connect capabilities will be showcased at the ServiceNow Global Partner Ecosystem Summit, taking place in Santa Clara on September 16-17. The virtual broadcast of the summit is a premier event for the ServiceNow partner community. Attendees can gain key insights from top ServiceNow leaders and get a look ahead at the company’s FY26 direction and long-term AI strategy.
This integration represents a significant advancement in AI-human collaboration, enabling enterprises to deploy scalable, empathetic solutions that drive efficiency and engagement while aligning with ethical AI principles.
Founded in 2016, Soul Machines is a pioneer in the humanization of AI. Our ground-breaking Experiential AI™ technology powers interactive, empathetic AI Agents and Assistants that accelerate business efficiencies, personal learning and engagement. Our revolutionary Soul Machines Studio software tools allow anyone to create and customize a Digital Workforce, driving personalized experiences across platforms in real time. Soul Machines delivers high-impact, emotionally intelligent solutions for global enterprises. Only Soul Machines offers the full capabilities of human and machine collaboration in an ethical, responsive, and unprecedented way. ServiceNow Legal Copy
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