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Kasisto, a leader in Agentic AI for banking, has appointed Dr. Rob Kassel as its new Executive Vice President of Global Customer Experience, strengthening its leadership team to enhance client outcomes in the financial sector. This strategic move underscores Kasisto’s commitment to delivering innovative, compliant, and personalized AI-driven solutions for banks worldwide.
Kasisto appoints Dr. Rob Kassel as EVP of Global Customer Experience.
Dr. Kassel brings decades of expertise in scaling breakthrough technologies.
His leadership will enhance Kasisto’s KAIgentic platform for banking.
KAIgentic delivers predictive engagement and secure compliance.
Kasisto aims to elevate customer experiences for financial institutions.
Dr. Kassel’s role will drive exceptional results for global banking clients.
Dr. Rob Kassel joins Kasisto with a Ph.D. in Electrical Engineering from MIT and extensive experience in leadership roles at Nuance, Genesys, and Kore.ai. Known for his strategic vision and creative problem-solving, he has a proven track record of leading high-performing teams to deliver innovative solutions. His expertise in scaling products built on cutting-edge technologies aligns with Kasisto’s mission to transform banking through Agentic AI. Dr. Kassel’s appointment signals Kasisto’s focus on ensuring its solutions meet the rigorous demands of the financial industry.
Kasisto’s KAIgentic platform is designed to redefine customer engagement for financial institutions. By leveraging real customer behavior, the platform delivers personalized experiences, reduces operational friction, and drives revenue. Dr. Kassel’s leadership will be pivotal in optimizing the platform’s performance, ensuring it meets bank-grade compliance and performance standards. “Rob’s leadership will be instrumental in ensuring we consistently exceed the bank-grade compliance and performance our clients demand,” said Lance Berks, Chief Executive Officer of Kasisto.
Kasisto’s mission is to deliver Agentic AI that banks can trust, with a focus on compliance, reliability, and auditable experiences. The KAIgentic platform, powered by KaiGPT, a proprietary large language model tuned for banking, enables domain-specific accuracy and flexible deployment. Dr. Kassel’s role will involve working closely with clients to ensure these solutions deliver measurable business outcomes. “I am excited to be joining Kasisto, a company committed to elevating the customer experience in banking through Agentic AI. I look forward to working with clients worldwide to deliver exceptional results for their business and customers,” said Dr. Kassel.
Kasisto continues to lead the market in Agentic AI platforms, empowering banks to operate intelligently and securely in an increasingly digital landscape. With Dr. Kassel’s expertise, the company is well-positioned to drive innovation and exceed client expectations.
Kasisto is the market leader in agentic AI platforms purpose built for the banking industry. Trusted by financial institutions worldwide, Kasisto delivers intelligent, compliant, and auditable AI experiences that transform how banks operate. Its platform orchestrates autonomous AI agents that work securely within the regulatory and operational frameworks of banking. At its core is KaiGPT, a proprietary large language model tuned for banking, enabling domain specific accuracy, zero risk reliability, and flexible deployment. With deep industry expertise and agentic architecture, Kasisto empowers banks to lead in the era of intelligent, trusted AI.
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