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8x8, Inc., a leading integrated customer experience (CX) platform provider, has appointed Mary Murray as Operations Director and Country Lead for Ireland. With over two decades of operational leadership experience from prominent companies including J.P. Morgan and Comcast, Murray will oversee 8x8’s go-to-market strategy and customer success in the Irish market.
Mary Murray appointed as Operations Director and Country Lead for Ireland at 8x8.
Brings 20+ years of experience in operations leadership at global finance and telecom firms.
Former Head of Operations at Blueface (Comcast Business Company), and senior roles at J.P. Morgan, AIB Merchant Services, SumUp.
Will lead 8x8’s strategy and customer success efforts across Ireland.
8x8 unifies voice, video, chat, and contact center into a single intelligent CX platform.
Reinforces local leadership with strong partnerships including Workair and CCMA sponsorship.
Mary Murray emphasized Ireland’s evolving business landscape requiring simplified communications solutions. “With fragmented systems holding companies back, 8x8 brings a unique ability to unify voice, video, chat, and contact center into one intelligent platform. That’s what will empower Irish businesses to move faster, serve customers better, and scale with confidence,” she said.
Jamie Snaddon, GVP and Managing Director of EMEA at 8x8, praised Murray’s leadership and local expertise as critical to driving the company’s growth in Ireland.
8x8’s commitment to Ireland includes established customer relationships across finance, healthcare, and the public sector, as well as long-standing partnerships like Workair. The company is an active member of the Contact Centre Management Association (CCMA) in Ireland and proud to be the gold sponsor of the upcoming CCMA Irish Customer Contact & Shared Services Awards 2025.
Murray’s leadership comes as 8x8 expands European presence with initiatives such as new datacenters in France and partnerships like that with ULAP Networks, enhancing connectivity and compliance capabilities.
8x8, Inc. provides the industry’s most integrated platform for customer experience, combining Contact Center, Unified Communication, and CPaaS solutions. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, operational excellence, and team collaboration.
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