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Cognigy, a global leader in AI-powered customer service solutions, has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for the third consecutive year. This recognition highlights Cognigy’s excellence in Completeness of Vision and Ability to Execute with its Cognigy.AI platform.
Cognigy named Leader in 2025 Gartner Magic Quadrant for Conversational AI.
Recognized for third consecutive year for vision and execution.
Cognigy.AI offers intelligent self-service, agent assist, and orchestration.
Supports 24/7, multilingual, hyper-personalized customer experiences.
Trusted by over 1,000 brands, including Bosch, Nestlé, and Toyota.
Report available at Cognigy’s website.
Cognigy’s placement in the Leaders Quadrant of the 2025 Gartner Magic Quadrant, published on August 13, 2025, underscores its innovative approach to customer service automation. “We believe being positioned in the Leaders Quadrant in the Gartner Magic Quadrant for the third time isn’t just an acknowledgement—it’s validation of the bold path we’ve taken,” said Philipp Heltewig, CEO and Co-founder of Cognigy. “We set out to redefine what’s possible in customer service with Agentic AI, and Cognigy.AI is delivering on that promise every day.”
The Cognigy.AI platform integrates automation, generative AI, and real-time agent support to deliver next-generation customer service. Key features include:
Intelligent Self-Service: Supports voice and digital channels for seamless customer interactions.
Agent Assist: Provides real-time guidance to human agents, boosting efficiency.
Advanced Orchestration: Connects with existing contact center systems for streamlined operations.
Multilingual Support: Enables hyper-personalized experiences in multiple languages.
Enterprise-Grade Security: Ensures compliance and data protection for global enterprises.
Cognigy.AI empowers over 1,000 brands worldwide, including Bosch, Nestlé, DHL, and Toyota, to deliver 24/7 personalized experiences while enhancing operational efficiency and employee satisfaction.
The Gartner Magic Quadrant evaluates providers based on Completeness of Vision and Ability to Execute, positioning them into four quadrants: Leaders, Challengers, Visionaries, and Niche Players. Cognigy’s consistent recognition as a Leader reflects its ability to meet enterprise needs with scalable, innovative solutions. The report, authored by analysts Gabriele Rigon, Justin Tung, Bern Elliot, Arup Roy, Adrian Lee, and Uma Challa, provides a comprehensive market analysis to guide businesses in selecting suitable vendors.
Cognigy’s leadership is further supported by its top rankings in other analyst reports, such as the 2024 Forrester Wave™ for Conversational AI and the 2023 Gartner Critical Capabilities, where it ranked first in all five use cases. Posts on X also highlight recent developments, including a $955 million acquisition by NICE, signaling strong market confidence in Cognigy’s growth trajectory.
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz and Toyota.
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