Tray.io Named iPaaS Leader for Composable AI & Agentic Automation

Tray.io, the platform for building smart, secure AI agents at scale, has been named a Leader in the 2025 iPaaS Technology Value Matrix by Nucleus Research. This marks the sixth consecutive year Tray.io has received this distinction, validating its crucial role as an enterprise platform for composable AI and agentic automation. The recognition highlights Tray.io's ongoing innovation in providing the composability, governance, and AI-ready infrastructure that enterprises need to rapidly deploy and manage AI agents while maintaining control.

Quick Intel

• Tray.io named an iPaaS Leader by Nucleus Research for the sixth consecutive year.
• Recognized for its role in composable AI and agentic automation.
• Provides a platform for building smart, secure AI agents at scale.
• Offers composability, governance, and AI-ready infrastructure for enterprises.
• Features Merlin Agent Builder for visual, enterprise-ready AI agent creation.
• Includes Merlin Guardian for built-in governance, data privacy, and access controls.

The Critical Foundation for AI and Agent Deployment

According to Tray.io, every AI project fundamentally involves integration, making iPaaS (Integration Platform as a Service) a critical foundation for deploying AI agents. The company's focus is on providing a single platform that connects systems, applies strong guardrails, and powers agents capable of taking real action, addressing a key need for enterprises.

"Every AI project is an integration project. That makes iPaaS the critical foundation for deploying agents," said Rich Waldron, CEO and co-founder of Tray.io. "Enterprises need one platform to connect systems, apply strong guardrails and power agents that take real action. That’s where we focus."

Tray.io’s Merlin Agent Builder offers teams a visual, enterprise-ready method for constructing AI agents using natural language, reusable tools, and built-in guardrails. With Agent Accelerators—pre-built, customizable templates—teams can quickly launch agents for common use cases, such as ITSM (IT Service Management), knowledge management, and customer support. These agents can be deployed across various platforms like Slack and Microsoft Teams or directly integrated into workflows, and easily reused across different departments with minimal setup.

Agent capabilities include:

• No-code and low-code configuration with support for human-in-the-loop approvals, policy-based actions, and multi-step processes.
• Reusable configurations that can support a wide range of use cases across diverse teams including IT, HR, and finance.

According to Alexander Wurm, Senior Analyst at Nucleus Research: “With a series of AI innovations and the introduction of Merlin Agent Builder and Agent Accelerators, Tray provides the leading platform for no-code agent development.”

A Composable Foundation with Built-in Governance

The Tray Universal Automation Cloud provides enterprises with a comprehensive environment to quickly create AI agents, integrate data, deploy APIs, and orchestrate AI-first business processes, all within a single platform. These capabilities are designed to support broader AI, automation, and integration goals, enabling teams to move faster, reduce complexity, and scale with confidence.

Key AI composability features include:

• Merlin AI Palette: Offers drag-and-drop access to text classification, intelligent document processing (IDP), and LLM-powered generation services.
• Unstructured data management: Provides native support for vector tables, enabling teams to manage projects requiring knowledge management, semantic search, or the creation of retrieval-augmented generation (RAG) pipelines without the need for third-party tools or services.

The Tray Universal Automation Cloud’s Enterprise Core ensures centralized governance, instrumentation, security, and scalability across every agent, integration, or automation initiative, providing complete control. Governance is fundamentally built into the platform’s core, not treated as an afterthought. These integrated controls ensure that agentic automation can scale securely without compromising visibility, trust, or compliance.

Key AI governance features include:

• Merlin Guardian: Provides robust guardrails for data privacy, tokenization, and access controls.
• Step isolation: Offers fine-grained visibility into agents’ execution steps, crucial for strong testing, debugging, and prompt engineering.

As enterprises increasingly scale their AI initiatives, Tray.io provides the foundational platform necessary to transition from proof of concept to full production in a fast, flexible, and secure manner.

About Tray.ai

Tray.ai offers a composable AI integration and automation platform that enterprises use to build smart, secure AI agents at scale. It eliminates the need for disparate tools and technologies to integrate and automate sophisticated internal and external business processes and speeds the creation and deployment of high-value, production-ready AI agents. Enterprises can now avoid the traps of high costs and long lead times typical in custom agent development as well as the constraints and silos created by implementing and managing single-purpose agent offers from each SaaS application in the enterprise tech stack. With Tray.ai, the development of integrations, the delivery of intelligent apps and the integration of trusted data anywhere is fast, flexible and safe.