Hitachi Solutions, a global leader in Microsoft cloud-based industry solutions, has been recognized as a winner in Microsoft’s inaugural Enterprise Agent Challenge (EAC) for its Sentiment Insights Agent. Developed by the India-based “Cognitive Crew,” this AI-driven tool transforms customer feedback into actionable insights, showcasing the power of Microsoft’s Copilot Studio.
Hitachi Solutions’ Cognitive Crew wins Microsoft’s 2025 Enterprise Agent Challenge.
Sentiment Insights Agent processes customer feedback in real time.
Built using Microsoft Copilot Studio, Power Platform, Azure AI, and Dataverse.
Enables QR code-enabled feedback via Microsoft Forms for instant insights.
Adaptable for retail, customer service, and other industries.
Judged on AI innovation, business value, and enterprise readiness.
From May 28 to June 13, 2025, Microsoft’s Power CAT team hosted the EAC, inviting global teams to build AI agents for real-world business applications. Hitachi Solutions’ India Pvt Ltd team, the “Cognitive Crew” (Bhagyashree Deshpande, Gauransh Gupta, Harshit Tyagi, Mukesh Patle, and Khyati Mathur), developed the Sentiment Insights Agent. “We created this agent so our clients can effortlessly submit customer feedback via a QR code-enabled Microsoft Form, capturing their name, feedback details, and date of experience,” explained Deshpande. This tool delivers real-time sentiment analysis, enabling businesses to act swiftly on customer feedback.
“Our innovative solution turns customer sentiment into actionable insights, demonstrating the power of AI Agents to replace complex and costly systems with instantaneous, intelligent results,” said Joel Lindstrom, Hitachi Solutions Sr Solution expert. The agent, built on Microsoft Copilot Studio, leverages Power Platform, Azure AI, and Dataverse to provide instant summaries, sentiment trends, and keyword highlights. Its adaptability makes it valuable for industries like retail and customer service, where real-time insights drive operational efficiency and customer satisfaction.
Microsoft evaluated submissions based on innovative AI use, business value, enterprise readiness, and technical feasibility. The Sentiment Insights Agent stood out for its ability to streamline feedback analysis, offering managers quick access to metrics like daily sentiment or weekly trends. This aligns with Hitachi Solutions’ expertise in delivering high-impact solutions using Microsoft technologies, as evidenced by their 2024 Microsoft Partner of the Year Awards for Low Code Application Development and Intelligent Automation.
“This achievement underscores our leadership in integrating AI innovation within enterprise solutions. I am incredibly proud of our team’s ability to harness the power of Microsoft technologies to deliver transformative experiences to our clients worldwide,” said Didi Haase, COO of Hitachi Solutions. The win highlights Hitachi Solutions’ ongoing commitment to leveraging Microsoft’s ecosystem, including Azure OpenAI Service and Copilot, to drive digital transformation, as seen in their multi-billion-dollar partnership with Microsoft announced in 2024.
The Cognitive Crew’s victory in the 2025 Enterprise Agent Challenge reinforces Hitachi Solutions’ position as a leader in AI-driven enterprise solutions. The Sentiment Insights Agent exemplifies how innovative AI can deliver immediate, actionable business value, paving the way for smarter, more responsive customer experiences across industries.
Hitachi Solutions America, Ltd. helps its customers successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions built on Microsoft cloud services. Hitachi Solutions America provides global capabilities with regional offices in the United States, Canada, Europe, India/Middle East, Japan, and Asia Pacific.
Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of the Information & Telecommunication Systems business of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation, and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, the United Kingdom, Canada, India, and Asia Pacific.
The Sentiment Insights Agent simplifies customer feedback analysis for product managers and business leaders. Customers can effortlessly submit reviews via a QR code-enabled Microsoft Form, capturing their name, feedback, and date of experience. Built using Microsoft Copilot Studio and AI-driven sentiment analysis, the agent processes feedback in real time. Managers can request quick summaries—like "today's sentiment" or "weekly insights"—and receive instant reports with sentiment trends, keyword highlights, emotion detection, and average ratings.
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