CDK, a leading automotive retail software provider, announced on June 23, 2025, the expansion of its Fixed Operations Suite to non-CDK Dealer Management System (DMS) customers. This move broadens access to its AI-powered digital service lane technology, designed to streamline service workflows, boost customer satisfaction, and improve operational efficiency across the automotive industry.
CDK Fixed Operations Suite now available to non-CDK DMS dealerships.
AI-driven tools include HD inspection videos and AIVA virtual assistant.
Offers real-time vehicle tracking and transparent pricing updates.
Enables 24/7 online appointment scheduling with automated reminders.
Addresses consumer demand for transparency and convenience in repairs.
Proven to enhance service profitability and operational efficiency.
The CDK Fixed Operations Suite, previously exclusive to CDK Dealership Xperience users, is now accessible to all dealerships, regardless of their DMS provider. This expansion addresses critical consumer pain points identified in a recent CDK Service Shopper study, which found that 40% of customers face challenges booking service appointments by phone, with wait times averaging over eight minutes. Such experiences deter repeat business, impacting dealership loyalty and revenue.
“Many dealerships still struggle to make repairs understandable, clearly communicate service needs and consistently engage customers about future repairs—resulting in missed opportunities to build customer loyalty,” said Sanjay Almeida, chief product officer, CDK. “As the industry leader, CDK is the trusted partner who dealers turn to for overcoming these challenges. Our Fixed Operations Suite has a proven track record of enhancing dealer operational efficiency and service profitability through unmatched, data-driven, and scalable workflows.” The suite leverages AI, including AIVA, CDK’s AI Virtual Assistant, which supports over 50 languages and delivers professional, smart replies to enhance customer engagement.
The Fixed Operations Suite offers non-CDK DMS customers a range of tools to elevate service operations. These include HD-quality inspection videos for transparent repair communication, real-time vehicle tracking, and consistent pricing across all vehicle makes and models. Multichannel appointment scheduling provides 24/7 online access, a flexible Business Development Center (BDC) dashboard, and automated mobile alerts, addressing consumer demands for convenience and transparency.
CDK’s software powers the majority of North American franchise dealerships, including five of the six publicly held U.S. dealership groups and Canada’s sole publicly held group. By extending the Fixed Operations Suite to non-CDK DMS customers, CDK aims to standardize high-quality service experiences industry-wide, driving profitability through streamlined workflows and enhanced customer trust.
CDK’s expansion of the Fixed Operations Suite marks a significant step toward modernizing automotive service operations. By equipping all dealerships with AI-driven tools and transparent workflows, CDK is poised to transform customer experiences and operational efficiency, fostering loyalty and growth in a competitive market.
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
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