The 360Quadrants platform, powered by MarketsandMarkets, has named ONLIM a dynamic leader in the global Conversational AI space, highlighting its innovative solutions portfolio, established product offerings, robust global presence, and extensive network of channel partners and resellers that facilitate deployment across diverse vertical markets through organic and inorganic growth strategies.
The Conversational AI Market encompasses AI-driven technologies that facilitate human-like interactions for businesses through chatbots, voice assistants, and virtual agents. These solutions are widely adopted in sectors such as customer support, e-commerce, banking, healthcare, and enterprise communication to improve efficiency, user engagement, and personalization. Key drivers include rapid progress in natural language processing (NLP), large language models (LLMs), and seamless integration with omnichannel platforms, enabling enterprises to deliver context-aware experiences.
Increasing investments in AI, NLP, and LLMs are accelerating demand for conversational AI, as organizations deploy chatbots, voice assistants, and virtual agents to enhance customer interactions, provide real-time support, and inform data-driven decisions. The emphasis on 24/7 availability, tailored experiences, and operational cost savings positions conversational AI as essential for elevating customer satisfaction, optimizing workflows, and boosting productivity across business units.
In May 2024, ONLIM introduced its Conversational AI Platform, which combines Large Language Models (LLMs) with Retrieval-Augmented Generation (RAG) anchored in knowledge graphs to deliver AI responses grounded in verifiable, structured data, thereby reducing inaccuracies and enhancing trustworthiness. The platform links effortlessly to enterprise data sources via standard interfaces for real-time, context-enriched access. It facilitates omnichannel deployment on web, messaging, phone, and smart assistants, complemented by analytics dashboards and seamless live chat transitions.
ONLIM's Voicebot, launched in February 2024, powers fully automated voice conversations over phone, SIP, and web channels, surpassing traditional DTMF menus by accommodating natural, free-speech inputs for immediate engagement. It integrates comprehensively with back-end systems like CRM, ERP, and booking tools to automate tasks including scheduling, service requests, and transactions. As a modular SaaS offering, it ensures quick rollout, enterprise-level service agreements, and scalability tailored for industries handling sensitive data.
360Quadrants conducts thorough assessments of major market players using techno-commercial data from industry experts, customers, distributors, and secondary sources such as product brochures, analyst reports, company materials, business publications, whitepapers, trade journals, and databases. The process involves shortlisting 30 key players and startups, mapping portfolios regionally, analyzing revenue globally and by category, reviewing growth strategies, strategic partnerships with governments and customer groups, and other pertinent industry factors to assign detailed ratings.
This recognition underscores ONLIM's pivotal role in advancing conversational AI, equipping enterprises with reliable, scalable tools to navigate the evolving demands of AI-enhanced customer interactions and operational excellence.
360Quadrants is the largest marketplace of its kind in the world, looking to disrupt USD 3.7 trillion of technology spend. It is the only rating platform for vendors in the technology space, providing users access to unbiased information that helps them make qualified business decisions and enables vendors to influence the business decisions of potential clients. Vendors get to win ideal new customers, customize their quadrants, decide key parameters, and position themselves strategically in a niche space to be consumed by giants and start-ups alike, while experts get to grow their brands and increase their thought leadership. The platform targets building a social network that links industry experts with companies worldwide.
360Quadrants has also launched quadrants in fields like Generative AI and AI Agents/Agentic AI.
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