TechSee's Visual AI platform, in partnership with Nice North America, has earned two Bronze Stevie® Awards in the 2026 Stevie® Awards for Sales & Customer Service. The honors recognize the innovative use of visual assistance to transform customer support for smart home and access control products, shifting from description-based troubleshooting to real-time visual collaboration.
Quick Intel
The Stevie® Awards for Sales & Customer Service, a premier global program honoring excellence in customer-facing roles, has recognized the TechSee and Nice North America partnership for its impact on service delivery. The awards highlight how visual AI turns traditional phone-based technical support into efficient, collaborative experiences.
Nice North America, a major provider of smart residential, commercial, and industrial solutions including automatic gates and garage-door systems, previously faced challenges with lengthy troubleshooting calls. Agents had to interpret verbal descriptions of complex issues, often resulting in incorrect diagnoses, unnecessary hardware swaps, extended call durations, and elevated operational costs.
TechSee's Visual AI solution changed this dynamic by enabling secure, browser-based live video sessions. Customers share their view directly with agents, who can immediately identify devices, verify components, provide precise guidance on calibration or installation, and address errors without ambiguity. This visual clarity has converted frustrating exchanges into streamlined, effective problem-solving.
"Being recognized as a service innovator by the Stevie® Awards validates the importance Nice puts on our customer experience. The utilization of TechSee has made a dramatic improvement in our ability to turn a customer's cell-phone into a 'Live' real-time tool for troubleshooting. This visual experience has improved our 1st time call resolution which is the 'Gold' standard in customer support," said Greg Hancock, Sr. Director of Operations at Nice. "Our partnership with TechSee made it possible to translate this innovation into daily usage by our teams. When customers can show us the issue, service becomes faster, clearer, and more personal."
The partnership has delivered measurable gains in efficiency and satisfaction. First-call resolution rates have risen significantly, unnecessary replacements have decreased, and overall customer confidence has strengthened—particularly important for high-value connected products where accuracy is critical.
"We're proud to support Nice North America in redefining service for connected access and smart-home products," said Eitan Cohen, CEO at TechSee. "When high-value hardware is involved, guesswork isn't an option. By enabling agents to see the issue instead of interpreting descriptions, Nice NA reduced unnecessary replacements, improved first-call resolution, and strengthened customer confidence at every interaction."
The Stevie® Awards program, which includes over 2,100 entries from organizations worldwide, evaluates entries through rigorous judging by industry experts. This dual Bronze recognition underscores the growing role of Visual AI in elevating customer service standards across industries.
About Nice North America Nice North America, LLC, a subsidiary of Nice, is one of the largest manufacturers of smart residential, commercial, and industrial solutions in the world, providing integrated smart living experiences. They offer seamless and easy-to-install technology for smart home control, security & automation, perimeter access and protection, including hostile vehicle mitigation, sunshade solutions, power management, and entertainment. Based in Carlsbad, CA, at the heart of Southern California's innovation corridor, the company drives innovation through a network of advanced R&D and manufacturing centers across the region, with major operations in Kent, Olive Branch, and Montreal, Canada. Supporting professional integrators, dealers, and distribution partners, the company offers award-winning programs, hands-on technical support, field training, and CEU-certified education initiatives designed to help accelerate business growth. Nice North America lives out their mission of creating environments where individuals truly feel unbounded, safe, and free through smart solutions - an impact exemplified by its support of the Gary Sinise Foundation R.I.S.E. program for wounded veterans – and strives toward building a brighter and more sustainable future.
About TechSee
TechSee is the leading Visual AI-powered platform harnessing vision to transform customer service. By enabling businesses to see the problem and solve it effectively, TechSee eliminates friction, reduces costs, and enhances customer satisfaction. Trusted by Fortune 500 companies and industry leaders in telecom, home security, and smart home, our platform delivers seamless, intelligent service experiences at scale.
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