Emplifi, a leading AI-powered social media marketing platform, today announced the winners of its annual Emplifi Excellence Awards, honoring outstanding performers in customer engagement, intelligence, innovation, and operational excellence.
Quick Intel
The Emplifi Excellence Awards feature categories that recognize excellence in leveraging Emplifi's solutions for customer-centric strategies. Winners were chosen by a panel of Emplifi executives and industry experts based on demonstrated innovation, operational performance, and measurable impact.
"Social engagement and listening have evolved from bespoke strategies to an integrated approach including social care and service, making it a true growth driver," said Susan Ganeshan, CMO, Emplifi. "Research shows that organizations aligning their brand promise with the experiences they deliver across every touchpoint outperform peers in revenue growth and loyalty. At Emplifi, we see brands turning AI-powered insights, social intelligence, analytics, and unified care into measurable business results. The Emplifi Excellence Awards recognize the leaders redefining what it means to deliver a connected, customer-centric experience."
According to Forrester's Global Total Experience Score Rankings, companies aligning brand promise with consistent experiences across touchpoints are positioned to outperform competitors, achieve up to 3.5× revenue growth, and enhance customer loyalty and retention. This underscores the value of integrated strategies that combine social media, eCommerce, and customer care.
2026 Emplifi Excellence Awards Winners
CX Super Hero Award Recognizes individuals championing exceptional customer experiences and cross-functional collaboration. Winners: Kateryna Kuz (Stellantis), Kelly Lewis (Hollister), Crystal Clark (Victoria Police).
Service Excellence Award Honors outstanding digital customer care and support performance. Winner: Ashley Miller (ALDO).
AI in Action Award Celebrates innovative AI use for personalization, efficiency, and results. Winner: David Blundell (Syngenta).
Care Champion Award Recognizes elevating customer care into strategic advantage. Winners: Hisense, Naked Wines.
Social Listening Leader Award Honors excellence in turning audience insights into actionable strategies. Winners: Ogilvy Greece, Heineken, Wing Bank.
Best Use of Emplifi Analytics and Insights Award Recognizes strategic data use for performance optimization. Winners: Crunch Fitness, Accor, Mazda, Ogilvy Italy.
Fueling Your Growth Award Celebrates significant business growth via Emplifi solutions. Winners: National Bank of Kuwait, Paris Saint-Germain, ABA Bank, CarParts.com, Visiting Angels, UZU Digital.
Best Social Media Campaign Award Honors creative, high-impact campaigns. Winners: Johnsonville, BBC, BRV7.
Best Overall Agency Partner Award Recognizes agencies delivering exceptional client value. Winners: McCann Worldgroup Colombia, VML APAC, Impact BBDO.
Best Unified Customer Experience Award Celebrates seamless journeys across social, commerce, and care. Winner: EssilorLuxottica.
These winners exemplify how organizations are leveraging Emplifi's AI-powered platform to integrate social engagement, intelligence, and care into unified strategies that drive revenue, loyalty, and competitive advantage.
About Emplifi
Emplifi is a leading AI-powered social media marketing platform by industry analysts like Forrester and MarTech, empowers brands to deliver a seamless customer experience across marketing, commerce, and care. Built from Socialbakers, Astute Technologies, Pixlee TurnTo, and customer feedback, Emplifi's AI-powered, unified platform yields increased revenue, expanded market awareness, and efficient consumer support. More than 20,000 brands use Emplifi to fuel social marketing, social care, influencer marketing, community, and market intelligence.
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