Xiao-I Corporation has secured a contract renewal with a prominent Sino-European automotive joint venture for its intelligent customer service solutions. This continued partnership underscores the proven return on investment and operational improvements delivered by Xiao-I's enterprise-grade AI platforms, which the client initially implemented to modernize its customer service operations.
Xiao-I renews its AI solutions contract with a major Sino-European automotive joint venture.
The deployment includes an Intelligent Dialogue Robot and Smart Voice Customer Service.
The solutions handle customer inquiries across websites, apps, and phone support.
Key outcomes include enhanced 24/7 customer experience and higher satisfaction.
Operational efficiency increased by reducing handle time for routine queries.
The automation led to substantial annual cost savings for the client.
The engagement leverages two of Xiao-I's primary cognitive AI products. The Intelligent Dialogue Robot (iBot Pro) is a multi-channel platform that manages a wide array of customer inquiries—from product information to appointment scheduling—across digital touchpoints like websites and social messaging apps. Its 0-code/low-code architecture allows for swift deployment and adaptation.
Complementing this is the Smart Voice Customer Service solution, which provides robust, 24/7 voice-based support. This enables natural telephone interactions for services like status updates and complex queries, with seamless handoffs to human agents when necessary.
The integration of these AI solutions has yielded significant, quantifiable results for the automotive client. The 24/7 instant support has enhanced the customer experience, leading to prompt responses and higher satisfaction scores. Operationally, the automation of routine inquiries has reduced handle times, freeing human agents to focus on complex, high-value interactions. This efficiency gain, coupled with the automation of a large volume of repetitive tasks, has resulted in substantial annual cost savings and a more scalable service model.
This successful deployment and subsequent renewal highlight the client's confidence in leveraging Xiao-I's AI for sustained business growth and digital transformation in the competitive automotive sector.
About Xiao-I Corporation
Xiao-I Corporation is a leading cognitive intelligence enterprise in China that offers a diverse range of business solutions and services in artificial intelligence, covering natural language processing, voice and image recognition, machine learning, and affective computing. Since its inception in 2001, the Company has developed an extensive portfolio of cognitive intelligence technologies that are highly suitable and have been applied to a wide variety of business cases. Xiao-I powers its cognitive intelligence products and services with its cutting-edge, proprietary AI technologies to enable and promote industrial digitization, intelligent upgrading, and transformation.
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