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Zoom Communications, Inc. announced the launch of ZoomMate, an agentic AI work surface to help people move from workplace conversations to execution without losing context along the way. Built on Zoom's system of action vision announced in March, ZoomMate connects live conversational context to agentic search, workflow execution, custom agents, and AI content creation.
ZoomMate connects to data sources including ServiceNow, Salesforce, Workday, Google Calendar, Microsoft Outlook, Google Drive, and SharePoint.
Agentic Search indexes across users' integrated enterprise systems with enterprise access controls.
Automatically creates presentations, documents, spreadsheets, reports, and project plans from meeting conversations.
Coordinates execution across meetings, apps, and systems to turn recurring processes into repeatable workflows.
Available today for online and direct customers in North America, starting at $20 per user per month.
Availability for EMEA and APAC expected later this year.
"What drew me to Zoom was a simple truth: no other company sits where Zoom sits — at the center of every conversation where work decisions get made," said Russell Dicker, chief product officer at Zoom. "ZoomMate is built on this insight. Before, during, and after the meeting, ZoomMate connects what was decided to what needs to happen next across every system where your work lives."
"The market is moving away from isolated AI helpers and toward tools that can better connect decisions, data, and workflows across an organization," said Melody Brue, vice president and principal analyst at Moor Insights & Strategy. "Many AI offerings operate on the edges of work, with limited access to the real-time context affecting decisions. ZoomMate approaches this differently because it sits inside the conversations where those decisions unfold. This can give it live business context and help make its recommendations more grounded in the work that teams are actually doing."
Agentic Search: Bring enterprise knowledge into every conversation. ZoomMate helps users search across Zoom, the web, and third-party systems to find the most relevant information for a project, account, ticket, policy, or business question. By connecting to data sources such as ServiceNow, Salesforce, and Workday, and indexing across users' integrated enterprise systems, ZoomMate can surface information from enterprise files, including customer records, open issues, service tickets, knowledge articles, project updates, files, and other business content.
Orchestrate: Coordinate follow-through across teams, apps, and systems. ZoomMate's agentic layer enables proactive coordination and execution across systems, combining AI workflows with intelligent agents that can act, learn, and adapt within enterprise environments. Agents can monitor ongoing projects, identify next steps from meeting context, and automatically initiate follow-up actions, ensuring continuity from conversation to completion.
Complete: Turn meetings and enterprise context into finished deliverables. ZoomMate turns meetings into finished work, automatically creating presentations, documents, spreadsheets, reports, and project plans from meeting conversations and enterprise context so teams can move from discussion to execution faster. Leveraging Zoom's AI Productivity Suite, ZoomMate can update deliverables as decisions evolve, keeping plans, documents, and other outputs current in real time without manual syncing.
Knowledge workers: Users can ask ZoomMate to pull key information from Google Docs, open Jira issues, and surface recent Slack discussions before a meeting starts, manage and schedule events in Google Calendar or Outlook, and track down specific information across various documents and data sources.
Sales teams: ZoomMate can retrieve account details from Salesforce before a call, update opportunity records immediately after, and draft follow-up proposals using the meeting transcript, without the rep switching applications.
Product and engineering teams: ZoomMate can pull project background from Google Docs, identify open Jira issues, surface relevant discussions from collaboration tools, and turn action items into structured plans or status updates.
HR and operations teams: ZoomMate can answer general policy questions from connected knowledge bases, route employee requests to the appropriate system, and automatically trigger onboarding workflows when a new hire's start date is confirmed.
Availability
ZoomMate is available today for online and direct customers in North America, starting at $20 per user per month with included AI credits. Availability for additional industry verticals and regions, including EMEA and APAC, is expected to roll out later this year.
Note: While ZoomMate is generally available, it may not be accessible to all users right away, as it is being rolled out gradually.
About Zoom
Zoom is a system of action for modern work, turning live collaboration into completed results. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, phone, contact center, and more — all with the built-in assistance of Zoom AI. Founded in 2011, Zoom is headquartered in San Jose, CA.
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