Teleperformance (TP), a global leader in digital business services, has acquired Agents Only, an AI-enabled crowdsourcing platform for certified, highly skilled domain experts. This strategic move enhances TP.ai Data Services by providing scalable access to specialized talent, accelerating project delivery, and improving data quality for AI initiatives across industries like healthcare, retail, and autonomous vehicles.
TP acquires Agents Only to enhance TP.ai Data Services with on-demand expert talent.
Acquisition supports faster project delivery for data labeling and generative AI.
Agents Only integrates AI-driven workforce for scalable, high-precision AI projects.
TP’s €100M AI investment program drives this growth strategy.
Platform eliminates manual bottlenecks with automated compliance and quality controls.
Acquisition strengthens TP’s position in enterprise-grade generative AI solutions.
TP’s acquisition of Agents Only, announced on June 18, 2025, strengthens TP.ai Data Services by integrating a platform that mobilizes thousands of AI-literate annotators, data scientists, and domain specialists. This enables TP to deliver high-precision AI machine learning (AIML) and generative AI projects with enhanced scalability and quality. The acquisition aligns with TP’s €100 million AI investment program launched in February 2025, aimed at advancing AI-driven digital business services.
"Agents Only's on-demand, crowdsourced workforce instantly plugs into our existing TP.ai Data Services, giving us scalability and the ability to tap into the right domain talent," said Thomas Mackenbrock, TP Group Deputy Chief Executive Officer. "This acquisition will help us to launch projects at accelerated speed, reducing time-to-market for our clients, with high-quality outcomes."
Agents Only’s intelligent workforce engine sources and manages a global network of certified professionals, creating a scalable solution for data-intensive AI projects. By integrating this platform, TP.ai Data Services can execute complex tasks like data labeling, annotation, and generative AI support with precision and speed. Automated compliance checks, real-time quality dashboards, and human-in-the-loop workflows eliminate manual bottlenecks, enabling projects to launch in hours rather than months while maintaining accuracy and ethical alignment.
"Joining forces with TP marks a significant milestone for Agents Only and is a strong endorsement to the real-world value we offer with our software platform," added Agents Only Co-founder and Chief Executive Officer Michael Cole. "We look forward to helping TP quickly and efficiently scale sourcing for top talent from across the globe to help clients build their data engines for AI. Together, we're redefining what's possible in enterprise AI."
The acquisition positions TP to meet the growing demand for high-quality AI training data across diverse sectors. TP.ai Data Services supports end-to-end solutions, including human-in-the-loop annotation, machine learning pipelines, and multimodal data creation for text, image, audio, video, geospatial, and LIDAR domains. Its modular architecture integrates seamlessly with leading ML frameworks and MLOps platforms, empowering clients to deploy robust generative AI solutions at scale.
"By integrating a global, AI-driven crowdsourcing workforce platform, we are building the backbone for the next phase of enterprise AI – on-demand, at massive scale, and with strong precision," said Akash Pugalia, TP Chief Digital Officer, US Market. "The acquisition will help TP fuel large neural networks, accelerate reinforcement-learning cycles, and pioneer emerging domains like Physical AI, all while embedding robust governance, bias mitigation, and ethical guardrails."
This acquisition solidifies TP’s leadership in delivering innovative, responsible, and scalable AI solutions, enabling organizations to build smarter and safer AI systems with unparalleled efficiency.
Teleperformance is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services.
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