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Sanas, a pioneer in real-time speech understanding, has partnered with TaskUs, a global leader in outsourced digital services, to deploy its advanced AI-powered noise cancellation technology across TaskUs’ worldwide operations. This collaboration leverages Sanas’ free-forever, omni-directional noise cancellation and speech enhancement to elevate customer experience and agent performance.
Sanas and TaskUs partner to implement AI noise cancellation globally.
TaskUs upgrades 20,000 agents with Sanas’ free-forever technology.
Solution removes background noise, enhancing call clarity.
Boosts agent morale, confidence, and retention in noisy settings.
Delivers $1.2M in value with significant cost savings.
Supports TaskUs’ people-first culture for better CX outcomes.
TaskUs has integrated Sanas’ cutting-edge noise cancellation technology, replacing its previous generic solution. This upgrade enables 100% of TaskUs’ voice agents to operate in a noise-free environment, improving call quality and customer interactions. The technology’s omni-directional capabilities ensure background noise is eliminated from every conversation, regardless of the agent’s work setting.
The implementation has significantly enhanced agent performance and morale. “Since we started using Sanas, my calls sound so much clearer. Background noise isn’t a problem anymore, and that’s helped me stay more focused and confident when talking to customers,” said a TaskUs Teammate serving a leading healthcare company. By equipping 20,000 agents with this technology, TaskUs supports its people-first culture, fostering confidence and professionalism.
Sanas’ free-forever model delivers substantial cost savings, with TaskUs realizing $1.2M in value from the noise cancellation technology. The solution’s scalability allows agents to work from diverse environments, including high-noise or home-based settings, without compromising call quality. This flexibility enhances retention and operational efficiency.
“Our technology is designed to help agents feel more confident by not only reducing background noise, but also enhancing voices to ensure customers experience cleaner, more professional interactions,” said Sharath Keshava Narayana, Co-founder & CEO of Sanas. The partnership aligns with Sanas’ mission to break communication barriers and TaskUs’ commitment to delivering next-generation customer experiences.
This collaboration sets a new standard for customer experience by combining innovative AI technology with a people-centric approach. As Sanas and TaskUs continue to innovate, their partnership promises to drive further advancements in global customer service.
Sanas provides the world's first Real-Time Speech Understanding Platform powered by its patented AI technologies. Born from a mission to power a kinder, more compassionate world, Sanas is pioneering a revolution in human connection by making global, real-time communication more inclusive. Today, Sanas offers Real-Time Accent Translation and Noise Cancellation with omni-directional capabilities. Founded in 2020, Sanas is led by a team of exceptional co-founders, including CEO Sharath Keshava Narayana, and CTO Shawn Zhang.
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in fast-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, technology, financial services, and healthcare. As of December 31, 2024, TaskUs had a worldwide headcount of approximately 59,000 people across 28 locations in 12 countries, including the United States, the Philippines, and India.
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