Salesforce and NVIDIA today announced Koa, Salesforce's first CRM reasoning model for Agentforce, built on NVIDIA Nemotron. Announced in San Francisco, Koa is trained with 27 years of Salesforce CRM intelligence to enable agents to reason through the complex, multi-step tasks required for enterprise work. The collaboration also brings NVIDIA open models and accelerated computing into Missionforce, giving government and regulated organizations control over their model, data, and deployment environment.
No customer data was used to train the Koa reasoning model. Its training corpus was built entirely from synthetic scenarios that reflect the reasoning, tool use, and decision-making skills Agentforce agents perform across CRM workflows: generating leads, qualifying opportunities, and resolving service cases across the customer lifecycle.
Rather than relying on generic content, these scenarios were built to simulate real-world enterprise workflows across 14+ industries, including manufacturing, financial services, healthcare, and travel. Each scenario paired a persona with specific tasks, then mapped the sequence of actions and tool calls an agent must take to complete them.
To post-train the model, Salesforce applied Supervised Fine-Tuning and reinforcement learning with Group Relative Policy Optimization with NVIDIA NeMo RL, NeMo Gym, and NeMo AutoModel. By training on a targeted set of prioritized enterprise tasks, the model developed deeper expertise and learned not only to produce the right answer, but to take the right action, step by step, to reach a goal.
NVIDIA Nemotron open models gave Salesforce the control to build CRM intelligence into the model itself. Salesforce controls the weights and runs Koa within its own infrastructure, ensuring that no customer data crosses the trust boundary during inference.
"The most valuable thing Salesforce has built isn't our platform — it's the accumulated knowledge of how enterprise business actually works. With Koa, the knowledge is put inside the model itself. We trained a reasoning engine that understands the structure of a deal, the lifecycle of a service case, and the workflows that vary across industries. That's a different kind of intelligence, and it runs entirely inside your trust boundary," said Marc Benioff, Chair and CEO, Salesforce.
"AI is creating a much larger opportunity for software. Every company needs useful AI, tailored to its knowledge, expertise, and work. NVIDIA Nemotron open models give Salesforce the foundation to turn decades of enterprise expertise into specialized AI with Koa, creating a CRM model that can reason and securely take action," said Jensen Huang, founder and CEO of NVIDIA.
Koa is already in use inside Salesforce, including an agent in Slack that helps employees find information and complete everyday task that helps employees find information and complete everyday tasks in Slack, and is now moving into customer pilots with 1-800Accountant, Baxter Credit Union, Engine, Formula 1, UChicago Medicine, and Xero.
"Accounting requires navigating tax rules, financial data, documents, and the unique circumstances of every customer. Koa gives our agents the reasoning to work through that complexity step by step and use the right tools along the way. That means we can extend more of our accountants' expertise across every customer interaction and help people get to the right outcome faster," said Ryan Teeples, Chief Strategy Officer, 1-800Accountant.
For many government and highly regulated organizations to deploy AI, they must control the model and training data and deploy in specialized environments — private clouds, classified networks, and fully air-gapped systems — that never touch public infrastructure.
Salesforce is bringing NVIDIA models and accelerated computing into Missionforce to enable customers in highly sensitive industries to train, tune, and deploy mission-specific models on their own critical data.
Post-trained NVIDIA models will power agents for Missionforce Operations, a product that digitizes and automates complex government workflows, including procurement, supplier management, and logistics. Trained on an organization's operational data and terminology, these specialized models enable agents to reason through back office processes and act within the customer's environment, including air-gapped networks. The companies are also working to bring post-trained NVIDIA models into additional Missionforce capabilities to enable customers to build and run models on their own infrastructure for specialized workloads.
Koa is available to select pilot customers now in Agentforce with general availability expected Winter 2026 in U.S. regions. Missionforce Operations product is generally available now in U.S. regions with post-trained NVIDIA models available to select customers in October 2026.
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