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RingCentral today announced new capabilities for its AI Receptionist (AIR), an AI agent businesses can deploy in minutes to never miss a call or text. One of the company's fastest-growing AI products, RingCentral AIR is expanding across new channels and workflows, including e-commerce, scheduling, and messaging, enabling businesses to respond instantly and scale without adding headcount.
RingCentral AIR expands with shared SMS inbox, call queues, Shopify, Calendly, WhatsApp integrations, and multi-language detection.
More than 11,800 businesses now using AIR to automate customer interactions and extend availability beyond business hours.
Keller Interiors reduced wait times from 12 minutes to 90 seconds with CSAT scores rising 3 points in four months.
Maple Federal Credit Union reduced hold times by 90% with AIR deployment.
AIR auto-detects 10 languages including English, Spanish, French, Italian, German, and Portuguese.
Pricing starting at 49/monthstandaloneor39/month for RingEX customers (both include 100 minutes).
Keller Interiors, an installation partner for Lowe's Home Improvement, deployed AIR to handle high call volumes across 33 locations without adding headcount. Chief of Staff Beth Owens said: "RingCentral AIR solved a problem we didn't have a good human answer for — how do you route every inbound call correctly, 24/7, across 33 locations, without building a call center? We went from 12-minute wait times to 90 seconds, saw our CSAT scores rise 3 points in just four months, and did it without adding headcount. That's the kind of ROI that changes how you think about growth."
Maple Federal Credit Union deployed AIR to reduce long hold times and streamline member service across branches operating on disconnected systems. Vice President of Operations Tara Breaux said: "AI Receptionist has transformed how we serve our members. We've reduced hold times by 90%, enabling faster service, less strain on staff, and more focus on the conversations that matter most."
As part of RingCentral's Customer Engagement Bundle (CEB) offering, AIR now extends to shared SMS inboxes and call queues to enable cross-channel automation. AIR for shared SMS inbox enables businesses to use AIR across both calls and text messages, ensuring fast, consistent responses regardless of how customers reach out. AIR for call queues now integrates with call queues to step in during peak times or when agents are unavailable, ensuring every call is answered.
Shopify integration: Connects directly with Shopify, enabling businesses to handle order status inquiries and customer support questions automatically, turning the phone channel into a seamless part of the e-commerce experience.
Calendly integration: Integrates with Calendly to offer autonomous, end-to-end appointment scheduling over the phone, working directly within the calendars, CRMs, reminders, and payment tools businesses already have connected through the scheduling app.
WhatsApp integration: Extends beyond voice to WhatsApp, enabling businesses to automate inbound WhatsApp inquiries with the same AI-powered intelligence that powers their phone channel.
AIR now adds auto-detection multi-language switching: AIR can be configured to automatically recognize the language a caller is speaking and respond in that same language in real time—supporting 10 languages, including English, Spanish, French, Italian, German, and Portuguese. That means if a customer starts speaking in Spanish, AIR continues the conversation in Spanish, with no extra steps required.
“The AI vendors winning right now are the ones solving real problems businesses face every day. RingCentral's expansion of AIR into Shopify, Calendly, WhatsApp, and intelligent call queues shows what applied AI should look like: every feature tied to a clear pain point,” said Michelle Morgan, IDC Research Manager, AI-Enabled Sales, Customer Services and Contact Center Strategies. “When wait times drop and CSAT climbs without adding headcount, that's not experimentation; it's a fundamental shift in business performance.”
“AIR is quickly becoming the digital employee that SMBs and mid-market businesses can't imagine working without,” said Joe Fahrner, VP of Growth, AI Products at RingCentral. “Whether it's a customer call, message, booking request, or overflow inquiry, AIR ensures every opportunity gets handled, translating to more revenue, more customers served, and more room to grow. Our new capabilities expand the usability of AIR by supporting SMS texting, call queues, integrations, and multiple languages. We're thrilled to further expand AIR and address more exciting use cases that continue to close CX gaps.”
RingCentral AIRTM as a standalone solution is now available at a lower price for businesses, starting at $49/month, which includes 100 minutes. RingEX customers can add AIR starting at $39/month, which includes 100 minutes.
RingCentral is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.
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