Agentic CX leader Parloa announced today that its Agent Management Platform now available as SAP Solution Extension under name SAP Conversational Agent Management by Parloa. Parloa enables customers to build, deploy and manage AI agents across full customer lifecycle and all channels, with built-in controls to improve every conversation.
Parloa is SAP Solution Extension partner, specifically chosen to extend SAP Customer Experience solutions by offering exceptional voice, agentic, and contextual capabilities. SAP Conversational Agent Management by Parloa has undergone premium qualification process, exclusive to SAP Solution Extensions and is supported with available SAP support services.
Parloa is one of only conversational AI agent management extensions available for SAP Customer Experience solutions.
Today consumers expect seamless, secure, and personalized experience across every channel. Parloa now agentic customer engagement layer for SAP customers, natively connecting to SAP data and business context to deliver truly personalized AI-powered experiences. Together, enable organizations to transform customer engagement and strengthen competitive edge.
Customers don't experience AI. They experience whether business follows through. As AI agents take on more customer interactions, success will depend on connecting those interactions to data, processes, and operational context behind them. SAP Customer Experience helps organizations connect customer engagement with business execution, and SAP Conversational Agent Management by Parloa extends that approach to agentic customer interactions.
Putting AI agent on phone with customers takes care and trust. Parloa voice agent resolves customer questions and issues, and hands over to colleagues with short summary when needed. As SAP customer, see Parloa as engagement layer for customers, now part of SAP portfolio already rely on.
Visit sap.com on November 2 to learn more about SAP Conversational Agent Management by Parloa, and SAP and Parloa partnership.
About Parloa
Parloa empowers global enterprises to build, train and manage agentic AI solutions for premier customer experiences. Founded by Malte Kosub and Stefan Ostwald, Parloa began with belief that every great conversation is start of relationship, principle that still guides how company builds technology today. Leading global brands use Parloa advanced AI agents to improve service at scale, increase customer loyalty, and unlock new revenue. Parloa employs more than 500 people across eight offices throughout US and Europe.
