GXO Logistics, the world's largest pure-play contract logistics provider, has announced a new nine-year contract renewal with ASOS, one of the leading global online fashion destinations. The renewed agreement extends a partnership that began in 2013 and will continue to support ASOS's e-commerce fulfilment and transportation operations in Barnsley, United Kingdom.
Over the past 13 years, GXO has supported ASOS through operational expertise, service improvements, and technology-enabled innovation at its highly automated logistics hub. The partnership has helped the retailer adapt to changing customer expectations and evolving e-commerce market demands.
The renewed agreement will continue to support more than 16 million ASOS customers every year through warehouse fulfilment and transportation services.
GXO Logistics and ASOS have renewed their logistics partnership for another nine years, extending a relationship that began in 2013.
The agreement covers warehouse fulfilment and transportation services at ASOS's logistics operation in Barnsley, UK.
GXO has helped ASOS extend customer order cut-off times to 11 p.m. over the past five years.
The partnership supports more than 16 million ASOS customers annually.
The Barnsley operation employs approximately 3,200 colleagues and contributes to the local economy.
GXO's Barnsley site has received the RoSPA Gold Award for Health and Safety every year since 2016.
The partnership between GXO and ASOS has developed alongside changes in the global e-commerce market. GXO has supported the retailer through continuous operational improvements, technology adoption, and automated fulfilment processes.
At its Barnsley logistics hub, GXO has helped optimise one of the UK's advanced e-commerce fulfilment operations. The renewed agreement reflects the companies' continued focus on operational efficiency, service quality, and adapting to changing shopping expectations.
"Our partnership with ASOS is built on a shared commitment to delivering outstanding service and value,” said Russell Atkinson, Managing Director of Fashion, GXO UK&I. “For more than a decade we've worked together to support millions of customer orders through a highly efficient, resilient and increasingly technology-enabled operation. Over the course of our partnership, we've been on a continuous improvement journey, helping to evolve one of the UK's most advanced e-commerce fulfilment operations. By combining the expertise of our colleagues with technology and automation, we've continued to adapt to changing customer expectations and support ASOS' growth. This renewal is a testament to the strength of our relationship and the dedication of our teams, and we're excited to continue building on that success over the next nine years."
Technology and continuous improvement have played an important role in the GXO-ASOS partnership.
Over the last five years, GXO has introduced new ways of working that have enabled ASOS to extend customer order cut-off times to 11 p.m. This gives shoppers more time to place orders and greater flexibility when shopping online.
Under the renewed contract, GXO will continue managing warehouse fulfilment and transportation services, helping ASOS maintain the fast and reliable delivery experience its customers expect.
The companies will also explore further opportunities to improve the shopping experience through operational innovation, technology, and automation.
Jonny O’Hara, Logistics Director ASOS said: “Our ambition at ASOS is to be The Stylist for our customers, bringing the latest trends and exciting brands through curated, personalised experiences that help customers put together outfits with confidence. Delivering that experience relies on strong, flexible and reliable operations, and GXO, as leaders in the industry, have been a trusted partner for more than 13 years. As we extend our partnership for the years ahead, this renewal will support our growth while helping us continue to deliver the excellent service our customers expect.”
The logistics operation in Barnsley employs approximately 3,200 colleagues, making it a major local employer. The partnership also contributes to the wider economy of South Yorkshire.
Cllr William Brown, Leader of Barnsley Council, said: "This is fantastic news for Barnsley and a real vote of confidence in our borough. ASOS and GXO are among South Yorkshire's biggest employers, supporting more than 3,200 jobs and making a huge contribution to our local economy.
“In addition to the local jobs they provide, ASOS and GXO have been valued partners in our wider ambitions for inclusive economic growth. They have supported initiatives including Base71 Barnsley Youth Zone and Pathways to Work, which is helping create opportunities for people right across the borough.
“As a Grimethorpe councillor I know this really matters to local people, not least of course to those who work for ASOS and GXO and their families. I'm delighted to see the company's long-term commitment to Barnsley and look forward to continuing to work together for the benefit of our communities."
Beyond employment, the Barnsley site has also been recognised for its commitment to workplace health, safety, and colleague wellbeing. It has consistently held the Royal Society for the Prevention of Accidents (RoSPA) Gold Award for Health and Safety every year since 2016.
The nine-year renewal strengthens the long-term relationship between GXO and ASOS while supporting the retailer's fulfilment requirements, customer service, and continued e-commerce operations.
About GXO
GXO Logistics, Inc. (NYSE: GXO) is the world’s largest pure-play contract logistics provider and is positioned to capitalize on the rapid growth of ecommerce, automation and outsourcing. GXO has more than 150,000 team members across more than 1,000 facilities totaling more than 200 million square feet. The company serves the world’s leading blue-chip companies to solve complex logistics challenges with technologically advanced supply chain and ecommerce solutions, at scale and with speed. GXO corporate headquarters is in Greenwich, Connecticut. Visit GXO.com for more information and connect with GXO on LinkedIn, X, Facebook, Instagram and YouTube.
