eClerx Services Ltd, a global leader in AI-powered analytics, digital operations, automation, and business process management, has announced that its Market360 platform has been recognized as a Representative Vendor in the Gartner® Market Guide for Digital Shelf Analytics. This marks the second consecutive year of inclusion, following its recognition in the 2025 edition of the report.
The recognition highlights eClerx’s continued focus on enabling brands to gain actionable digital shelf intelligence across increasingly complex eCommerce ecosystems. As online commerce becomes more fragmented across marketplaces, retailer platforms, and social channels, digital shelf analytics is becoming critical for improving visibility, pricing strategy, content quality, and conversion performance.
According to Gartner, “We selected vendors for this Market Guide based on their ability to offer insights from the digital shelves of multiple online marketplaces, retailers or social networks, rather than specializing in only one marketplace. Each vendor sells this functionality as a product that clients interact with during and after an implementation, instead of a service offering to provide digital shelf insight.”
The inclusion of eClerx Market360 reinforces its role as a platform designed to deliver multi-channel visibility and actionable intelligence for global brands operating across diverse digital commerce environments.
As digital commerce continues to evolve, brands face increasing pressure to monitor how their products appear and perform across multiple online touchpoints. Digital shelf analytics enables organizations to track product visibility, pricing competitiveness, content accuracy, availability, ratings, and customer feedback in real time.
This capability has become essential for organizations aiming to improve conversion rates, optimize promotional strategies, and maintain consistent brand presence across fragmented retail ecosystems.
Market360 offers a range of capabilities designed to support enterprise commerce teams, including AI-powered insights and recommendations that identify risks, opportunities, and performance gaps. It provides digital shelf monitoring across search visibility, product content, pricing, promotions, availability, ratings, and reviews.
It also includes dynamic pricing intelligence to help brands respond to changing market conditions, along with workflow-enabled systems that accelerate issue detection and resolution. Expert-led support further helps organizations interpret market signals and implement operational improvements across functions.
By combining advanced AI capabilities with domain expertise, eClerx enables brands to strengthen their digital presence and improve competitiveness across fast-moving eCommerce channels.
eClerx’s continued recognition in the Gartner Market Guide underscores the growing importance of AI-driven digital shelf analytics in modern commerce. With Market360, the company strengthens its position as a key enabler for enterprises seeking to improve visibility, agility, and performance across digital retail ecosystems.
About Market360
Market360 is part of eClerx’s Market Intelligence solution suite and integrates digital shelf analytics with AI-driven insights, content intelligence, pricing and promotion intelligence, and expert-led services. It is designed to help brands monitor performance across digital commerce environments and respond quickly to market changes. The platform supports enterprises in improving decision-making by converting complex commerce signals into actionable insights across teams and workflows.
Gartner is a trademark of Gartner, Inc. and/or its affiliates. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research and advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About eClerx
eClerx provides AI-powered analytics, digital operations services, automation, and business process management to help clients unlock growth and drive business outcomes. eClerx partners with Fortune 500 enterprises across financial services, telecom, media & entertainment, luxury, retail & fashion, and manufacturing. A publicly listed company, eClerx operates across 17 countries with over 22,000 employees, serving clients globally across the Americas, APAC, and EMEA.
