Sitecore, a global leader in AI-enabled digital experience software, has announced a significant enhancement to its Managed Cloud Infrastructure offering. Through a new strategic agreement, Americaneagle.com - a Sitecore Platinum Partner and 2025 Partner of the Year—will provide specialized operational support for the infrastructure layer of Sitecore’s Managed Cloud. This partnership is designed to reinforce platform availability and ensure a high-performance hosting environment for customers utilizing On-Premise versions of Sitecore’s software.
Americaneagle.com will provide infrastructure-layer operational support for Sitecore Managed Cloud.
The partnership focuses on maintaining platform availability, reliability, and performance for On-Premise software customers.
Americaneagle.com brings over 30 years of enterprise hosting experience and a decade of close collaboration with Sitecore.
United Airlines reported a 90% reduction in critical ticket alerts following the deepened collaboration.
Sitecore marked its 25th anniversary in April, continuing its evolution toward AI-enabled digital experience platforms.
Customers will continue to interface with Sitecore while gaining the added expertise of Americaneagle.com’s support operations.
The collaboration aims to combine Sitecore’s robust digital experience software with the specialized managed services of a proven Platinum Partner. For many global brands that rely on On-Premise software for mission-critical tasks, the infrastructure layer is a vital component of their digital strategy. By integrating Americaneagle.com’s full-stack expertise into the Managed Cloud offering, Sitecore is providing an additional layer of reliability to its hosting services.
"This partnership brings additional expertise focused on the support operations specifically for that Managed Cloud Hosting Infrastructure," said Dave Tilbury, Chief Operating Officer of Sitecore. "We are strengthening how we deliver the service and reinforcing the performance, reliability, and consistency our customers depend on every day."
The benefits of this operational synergy are already being realized by major enterprises. United Airlines, which manages a critical employee portal for over 180,000 team members, has seen significant improvements in system stability. According to Darius Florczyk, Manager of IT Application Development at United Airlines, the deepened partnership has resulted in a 90% reduction in critical ticket alerts, providing the 24/7 oversight necessary for mission-critical operations.
With more than a decade of shared history, Americaneagle.com and Sitecore are leveraging deep platform knowledge to serve highly regulated industries, including banking, healthcare, and manufacturing. The focus remains on delivering disciplined, high-quality operations at scale, ensuring that complex managed environments remain stable long after their initial implementation.
"Managed cloud operations require discipline, scale, and deep platform expertise," said Jon Price, Vice President, Sitecore Practice at Americaneagle.com. "As a long-standing Sitecore partner, we understand the platform, the customers, and the expectations."
About Sitecore
Sitecore is a global leader in AI-enabled digital experience software. Its next-generation platform, SitecoreAI, helps brands plan, create, personalize, and deliver content across every channel — websites, apps, social, and beyond. By unifying content management, customer data, and personalization into one intelligent system, it makes marketing faster, smarter, and more connected. At its core are agentic tools and studios that let marketers and developers collaborate with AI responsibly and effectively. Trusted by thousands of global brands and supported by one of the world's largest digital experience communities, Sitecore helps organizations design experiences for the world beyond the website, with the flexibility of customizable SaaS and the scale of a global ecosystem. Discover more at sitecore.com.
About Americaneagle.com
Americaneagle.com is a full-service, family-owned digital agency dedicated to providing best-in-class web design, development, hosting, post-launch support, and digital marketing services for over 25 years. With a global team of 700+ skilled professionals and subject matter experts, Americaneagle.com focuses on achieving measurable results and exceeding our clients' goals. Offering unparalleled flexibility and expertise in a wide range of online services, we have the capabilities to successfully partner with businesses in any industry, from Fortune 500 enterprises to government entities, professional sports teams, manufacturing companies, healthcare organizations, multi-channel retailers, and more.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.