Segra, one of the nation’s largest independent fiber network companies, has launched SkyVoice, a unified cloud communications platform that integrates voice, collaboration, and contact center capabilities into a single intelligent environment.
Quick Intel
Businesses today manage an increasing number of communication channels, yet many still rely on disconnected systems that create complexity and inefficiency. SkyVoice addresses this challenge by bringing essential tools together in one modern, cloud-based platform.
Unified Communications for Modern Business Needs
SkyVoice enables teams to connect and collaborate more effectively, whether working in the office or remotely. By centralizing voice, collaboration, and customer interaction capabilities, the platform delivers a smoother and more efficient communications experience while supporting evolving business requirements.
"Businesses are trying to manage more communication channels than ever, but many are still doing it across disconnected systems," said Justin Brinker, Senior Vice President, Strategic Technology Solutions at Segra. "SkyVoice brings those functions together in one environment, making it easier to manage voice, collaboration and customer interactions while giving businesses the reliability and visibility they need to operate efficiently."
The cloud-based solution reduces dependence on legacy hardware and multiple separate tools, offering greater flexibility and eliminating the need for frequent equipment upgrades. Organizations can keep their technology current while supporting employees and customers across multiple locations.
SkyVoice integrates directly with popular business platforms including Salesforce, Microsoft Teams, Zendesk, NetSuite, and HubSpot. This allows communications to flow seamlessly into existing workflows and customer relationship systems.
Because the platform runs on Segra’s owned fiber infrastructure, customers benefit from consistent high performance, including clearer voice quality, reduced jitter, and greater reliability compared to services that rely on public internet routing.
SkyVoice is available now to business customers across Segra’s service footprint.
About Segra
Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations in 24 states and 45,000 fiber route miles, Segra has been providing customer focused solutions for over 125 years. Segra is a standalone fiber company owned by Cox Communications.
Through Segra, Cox Business, RapidScale and Hospitality Network, Cox Communications provides a broad commercial solutions portfolio including advanced cloud and managed IT solutions and fiber-based network solutions that create connected environments, unique hospitality experiences and support diverse applications for nearly 370,000 businesses nationwide.
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