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BT and Infobip are extending their successful UK collaboration from 2022 into a worldwide partnership, combining BT's global voice and inbound contact capabilities with Infobip's leading cloud communications platform to deliver modern AI-driven services for multinational enterprises.
The expanded partnership between BT and Infobip aims to advance innovations in global connectivity, providing businesses with seamless, secure, and scalable customer communication across all channels. By merging BT's expertise in international voice services with Infobip's cloud communications platform, multinational companies can now leverage AI-powered tools to enhance customer engagement. This collaboration builds on their established UK success, extending AI-driven capabilities worldwide to streamline operations and improve customer experience.
At the heart of this partnership are advanced conversational AI features that allow companies to create human-like interactions at scale. Businesses can design intelligent customer journeys using simple prompts, eliminating the need for extensive programming knowledge. Infobip's platform provides RCS, WhatsApp, and SMS messaging services, while BT's International Contact Global (ICG) package delivers toll-free international numbers and inbound voice services. Under the agreement, Infobip becomes an authorized reseller for BT's ICG services, and BT will offer Infobip's messaging solutions to its customers.
This expansion enables enterprises to operate their customer contact centers as a single virtual network, integrating voice and messaging functions for comprehensive global communication. Companies gain access to phone numbers in more than 130 countries and can manage inbound calls from over 180 countries. Rich digital messaging enhances customer interactions, providing a unified approach to omnichannel engagement that boosts efficiency and reach.
Colm Sunderland, Sales Director at BT International, emphasizes: “Companies around the world are looking for ways to improve their communication and engagement systems and need intelligent, interactive services to optimally serve their customers. Combined with the Infobip platform, BT International's market-leading voice communication capabilities provide our customers with a comprehensive service offering to enable Intelligent CX Engagement.”
Matija Ražem, Chief Commercial Telecom Officer at Infobip, comments: “BT is a giant in the telecommunications sector and an ideal partner for Infobip. The expansion of our partnership, supported by AI and designed for scalability, will offer a market-leading Unified Communications platform that helps companies increase their efficiency and expand their global reach.”
By combining strengths in AI-powered communications, BT and Infobip are setting a new standard for multinational enterprises, fostering enhanced customer loyalty, operational efficiency, and global scalability in the telecommunications landscape.
Infobip ist eine globale Cloud-Kommunikationsplattform, mit der Unternehmen vernetzte Kundenerlebnisse in allen Phasen der Customer Journey gestalten können. Die über eine einzige Plattform verfügbaren Omnichannel-Lösungen von Infobip für Kundenbindung, Identitätsprüfung, Benutzerauthentifizierung und Kontaktzentren helfen Unternehmen und Partnern, die Komplexität der Kundenkommunikation zu bewältigen, um ihr Geschäftswachstum zu beschleunigen und die Kundenbindung zu stärken. Mit ihrer nativenTechnologie können mehr als sieben Milliarden mobile Geräte und „Dinge“ auf sechs Kontinenten erreicht werden, die über mehr als 9.700 Verbindungen verbunden sind – davon mehr als 800 Direktverbindungen zu Betreibern. Infobip wurde 2006 gegründet und wird von seinen Mitbegründern, CEO Silvio Kutić und Izabel Jelenić, geleitet.
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