Text, an AI-powered customer service and sales platform, has launched on the Shopify App Store while also introducing a new integration with WhatsApp for Business. These updates expand Text’s ecosystem across major digital commerce platforms, including WordPress, Webflow, and Meta Business, enabling unified customer conversations and AI-driven selling across multiple channels.
Text is redefining customer service by turning support interactions into active sales opportunities. Instead of treating conversations as cost centers, the platform positions them as revenue-generating touchpoints powered by AI agents that engage customers in real time.
With the Shopify integration, Text consolidates its suite of tools — including LiveChat, ChatBot, and HelpDesk — into a unified dashboard designed specifically for ecommerce merchants. The system allows businesses to automate engagement, track customer intent, and convert browsing behavior into sales without increasing headcount.
"Text is now everywhere where e-commerce happens," said Filip Jaskólski, Chief Product Officer at Text.
The Shopify integration is designed to embed AI deeply into the customer journey, going beyond traditional chat functionality.
Key capabilities include:
AI agents can respond instantly to customer activity, qualify leads, and assist in closing sales without requiring manual intervention.
Text is extending its omnichannel strategy through deep integrations across major platforms used in digital commerce.
With WhatsApp Business, customer conversations that begin on a website can continue seamlessly in chat, maintaining full context across channels. This is particularly significant given WhatsApp’s scale, with billions of users and millions of businesses relying on the platform for customer engagement.
Through its Meta Business integration, Text processes millions of conversations per quarter while maintaining unified messaging across support and sales channels.
On WordPress, businesses can deploy AI agents that automatically learn from site content such as product pages, FAQs, and policy documents to provide accurate responses from day one.
Webflow users can integrate Text directly via the marketplace without code changes, ensuring chat experiences align with existing design systems while preserving site performance.
According to Text, customer service is evolving into a core revenue function rather than a support layer. The platform’s AI agents are designed to identify buying intent, engage customers at the right moment, and guide them toward conversion.
The system also includes new image understanding capabilities, allowing AI agents to process screenshots and visual inputs to resolve issues or qualify leads more effectively.
"Customer service is a company's most valuable point of interaction with customers and thus can be its best selling agent," said Filip Jaskólski, Chief Product Officer at Text. "Our new Shopify App integration brings our full suite of capabilities and AI selling tools to e-commerce brands, and integrations with leading business tools and platforms make the customer experience more seamless and unified. Text is now everywhere where e-commerce happens."
Text reports significant early results from its AI agent deployments, including:
These results suggest that AI-driven customer engagement is becoming a meaningful driver of ecommerce performance, particularly in high-volume digital storefronts.
Text is an AI-powered customer service and sales platform that combines AI agents, live chat, a shared inbox, and a help desk into a single application. It is built for ecommerce businesses and customer-facing teams that treat every customer conversation as a revenue opportunity. Text is available on Shopify, WordPress, Webflow, WhatsApp Business, and Meta.
Text Inc. is built on LiveChat and serves more than 35,000 customers worldwide, including Unilever, Atos, Wembley Stadium, MIT, Stanford, and Coop Travel. The company is headquartered in Boston, Massachusetts, and is part of the Text Group
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