SourceCX, a provider of fully managed outsourced customer support services, has been officially recognized as a leader in Everest Group's 2025 Customer Experience Management (CXM) Services PEAK Matrix® Assessment for both the Americas and Asia-Pacific regions. This prestigious acknowledgment places the company among a select group of providers that are actively transforming the global customer experience management industry through innovation and strategic execution.
SourceCX has been recognized in Everest Group's 2025 CXM PEAK Matrix® for the Americas and APAC.
The PEAK Matrix® is a respected benchmark evaluating market impact and future readiness.
The company was noted for its hybrid nearshore and offshore delivery capabilities.
Its proprietary AI platform, Knit, integrates HR and operational data to link employee performance with CX outcomes.
SourceCX operates delivery hubs in the Philippines, Dominican Republic, South Africa, and other locations.
The recognition highlights the effective combination of human talent and technology in CX delivery.
The Everest Group PEAK Matrix® is one of the most rigorous and respected frameworks in the industry for evaluating service providers. Its methodology assesses both current market success and future potential, highlighting organizations that demonstrate strong delivery performance alongside innovation, adaptability, and a clear long-term vision. SourceCX earned its position through its proven ability to deliver flexible support across both nearshore and offshore models and its significant investment in proprietary technologies.
A key differentiator cited in the assessment is SourceCX's development and deployment of its proprietary technology, particularly the Knit platform. Launched in 2024, Knit is an AI-powered team management and engagement tool designed to help businesses of all sizes integrate artificial intelligence into their daily operations. The platform's ability to seamlessly unify HR data, employee performance metrics, and key operational data provides a holistic view that directly links people performance with customer experience results, an approach that is increasingly critical in modern CX delivery.
The recognition underscores SourceCX's strategy of blending human expertise with technological advancement. Andy Schachtel, President of SourceCX, said, "It's an honor to be recognized by Everest Group among leading CX providers in the Americas and APAC. As AI continues to redefine what's possible in customer experience, we're proud to be seen as a trusted partner that combines great human talent with technology, innovation, and operational excellence to deliver measurable impact for our clients." This accolade solidifies the company's role as a strategic partner for businesses seeking to elevate their customer support in a rapidly evolving digital landscape.
About SourceCX
SourceCX is a business process outsourcing company delivering managed, human-centered, and technology-driven customer experience solutions. The company operates delivery hubs in the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia, offering multilingual support, time-zone flexibility, and highly competitive costs.
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